Tag: Microsoft Dynamics 365

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Mastercard launches next-generation identity technology with Microsoft to help more consumers shop online safely

Man purchasing a pastry from a woman working in a food truck


• New “trust” tool improves online experience and helps tackle digital fraud
• Microsoft named as first partner for new technology

PURCHASE, N.Y., and REDMOND, Wash. — April 25, 2022 — Mastercard on Monday announced the launch of an enhanced identity solution designed to improve the online shopping experience and tackle digital fraud in a new collaboration with Microsoft Corp.

Now more than ever, delivering a frictionless shopping experience is critical as retailers look to shift window shopping and price comparison visits to confirmed sales. And, while consumers enjoy the convenience of shopping online, fraudsters also seek to develop new methods to use these same channels for ill-gotten gains. One of the growing types of digital fraud is first-party fraud, where a legitimate purchase is made online but later disputed. First-party fraud is estimated to be a $50 billion global issue.

Mastercard has directly addressed these needs by enhancing its Digital Transaction Insights solution with next-generation authentication and real-time decisioning intelligence capabilities. The solution pairs Mastercard’s network insights with the merchant’s own data to confirm the consumer is who they claim to be, providing financial institutions with the additional intelligence needed to optimize their authorization decisions and approve more genuine transactions. Digital Transaction Insights is used across a wide range of online checkout instances, from click-to-pay functionality and wearables to digital wallets and in-app purchases.

“Shopping online should be simple, quick and secure. But that isn’t always the case. We’re committed to developing advanced identity and fraud technology to help enhance the real-time intelligence we provide to financial institutions around the globe. This builds on our longstanding commitment of working across the industry to provide advanced technologies that enable trust, and help build a safe and thriving digital ecosystem for all.”

Ajay Bhalla, president, Cyber and Intelligence at Mastercard, said, “Shopping online should be simple, quick and secure. But that isn’t always the case. We’re committed to developing advanced identity and fraud technology to help enhance the real-time intelligence we provide to financial institutions around the globe. This builds on our longstanding commitment of working across the industry to provide advanced technologies that enable trust, and help build a safe and thriving digital ecosystem for all.”

Microsoft will be the first partner to share its insights and integrate with the new Digital Transaction Insights solution across several lines of business. Building on a long history of cross-collaboration, Microsoft’s Dynamics 365 Fraud Protection’s proprietary risk assessment, which leverages adaptive AI to assist in real-time fraud detection by identifying risky behaviors across purchase, account and in-store activities, has been integrated with Mastercard’s Digital Transaction Insights to better enable real-time intelligence sharing in an easily consumable and actionable format. This will enable issuers to enhance their decision-making processes for authorizations, chargebacks and refunds. Moreover, organizations can improve transaction acceptance rates with insights that help them balance profitability and revenue opportunities against fraud loss and checkout friction.

“We are excited to partner with Mastercard to leverage our cloud-native, cutting-edge fraud assessment tools to empower issuers and merchants to prevent more fraud and approve more genuine users. This partnership lays the foundation for the future of global fraud prevention where data silos are no longer a barrier to security.”

Charles Lamanna, corporate vice president of Business Applications and Platforms at Microsoft, said, “We are excited to partner with Mastercard to leverage our cloud-native, cutting-edge fraud assessment tools to empower issuers and merchants to prevent more fraud and approve more genuine users. This partnership lays the foundation for the future of global fraud prevention where data silos are no longer a barrier to security.”

Digital Transaction Insights is enabled by EMV 3-D Secure and Mastercard Identity Check, a global authentication solution built on the enhanced industry standard. Both elements support GDPR requirements and other related regulations. In 2021 alone, Mastercard Identity Check delivered a 14% uplift in transaction approval rates across billions of transactions.

Additional resources

For more information about Microsoft Security solutions, visit Microsoft Security. Bookmark the Security blog to keep up with expert coverage on security matters. Also, follow @msftsecurity for the latest news and updates on cybersecurity.

About Mastercard (NYSE: MA)

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. www.mastercard.com

About Microsoft

Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more.

For more information, press only:

Microsoft Media Relations, WE Communications for Microsoft, (425) 638-7777, [email protected]

Dania Saidam, [email protected]

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://news.microsoft.com. Web links, telephone numbers and titles were correct at time of publication but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at https://news.microsoft.com/microsoft-public-relations-contacts.

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Samsung and Microsoft transform real estate and smart property management

New pilot collaboration offers single, integrated portal for managing devices and smart appliances in buildings

SEOUL, South Korea and REDMOND, Wash. — July 13, 2020 — Samsung Electronics Co. and Microsoft Corp. today announced a global collaboration focused on digitally transforming the real estate development and property management industries. This collaboration, combining smart appliances and digital cloud technologies, aims at helping to drive improved building operations and maintenance, along with creating better experiences for both service technicians and residents.

This new strategic alliance, with pilots currently under development, brings together the power of Microsoft’s Azure IoT platform and productivity cloud services with Samsung’s smart devices and SmartThings platform, to help optimize building operations, equipment maintenance, energy management, asset performance, and new tenant experiences for commercial, hospitality and residential buildings as well as mixed-use developments.

The companies will leverage Samsung’s smart home appliances, HVAC systems and smart TVs integrated with SmartThings, together with Microsoft’s Azure Digital Twins technology and Microsoft Dynamics 365 Field Service, to improve building maintenance and management by aggregating and analyzing IoT data from building systems and connected appliances. For example, with this new capability building managers can not only create an integrated dashboard for handling building issues in real time but potentially before failure, saving time and resources.

Microsoft’s Azure IoT platform is able to process data messaging from millions of building sensors and devices and then use machine learning and AI to help building managers and operators determine what issues should be addressed in what order, and then link to Dynamics 365 Field Service to determine who is the right person, with the right skills, in the right location to resolve the issue. This helps to reduce service calls while also improving the productivity of service technicians who can now troubleshoot multiple issues on a single visit and, if needed, get remote assistance through the Microsoft Teams application.

This collaboration with Samsung extends this capability to include Samsung smart appliances, HVAC systems and TVs, with plans to expand into digital signage equipment. The alliance also covers Samsung mobile devices, including the XCover Pro mobile phone, to create improved experiences for frontline workers involved in handling building issues. Additionally, Samsung plans to offer SmartThings mobile development tools to enable builders to craft custom, tailored connected living experiences for their end users.

The collaboration will leverage data from Samsung’s range of smart refrigerators, washing machines, vacuums, air purifiers, ovens and other devices connected through the intelligent SmartThings platform. Such data integration allows building operators to monitor nearly all devices in real time, identify issues and take appropriate measures before real damage happens, should a problem occur.

“We believe collaboration with a key partner like Microsoft is essential for innovation, as the company shares our vision of inspiring the world to shape the future by innovating in technology and products,” said Chanwoo Park, corporate vice president heading up the IoT Biz Group at Samsung. “Providing building owners and operators with a robust and powerful set of tools to help them optimize their building costs and equipment, including the management of Samsung’s connected appliances and other devices, is paramount to our long-term alliance. Together with Microsoft, we are helping to solve real challenges faced by our customers by creating secure integrated insight and digital solutions that keep properties functioning sustainably and efficiently while providing better experiences for residents.”

“With Azure Digital Twins, we can create comprehensive digital models of entire environments and a living digital replica of real-world things, places, business processes and people to help customers gain insights that drive better products, optimization of operations, cost reduction and breakthrough customer experiences. This collaboration with Samsung opens up new opportunities for further innovation in the real estate development and property management industries,” said Sam George, corporate vice president, Azure IoT, Microsoft. “Together, we’ll bring the best of Microsoft’s trusted, easy-to-use and secure Azure IoT platform, Azure Digital Twins and Dynamics 365 Field Service technology with Samsung’s expertise in connected devices and appliances to streamline building operations and maintenance.”

In addition to bringing new capabilities to the real estate and property management world, the companies have aligned their worldwide marketing, partner and sales programs to deliver these new integrated solutions for their customers, including facilities management companies and real estate developers.

Oxford Properties, one of the largest real estate companies in North America, also with operations in Europe and Australia, says this new alliance has the potential to add high value for customers.

“We are excited about the collaboration of Microsoft’s Digital Twins technology and Samsung’s range of connected devices, and the potential of these instruments to deliver meaningful new insights across the commercial real estate value-chain,” said Dean Hopkins, chief operating officer, Oxford Properties. “Investing in digital twins sets a foundation to unlock future opportunities. We are working with thought leaders around the world to advance the intelligence of our buildings and see enormous potential to positively impact building operations, asset management and customer experiences. Microsoft and Samsung coming together to accelerate the value that digital twins are bringing to the commercial real estate ecosystem is a great step forward.”

The National University of Singapore (NUS) will serve as a pilot for solutions pioneered under this alliance between Samsung and Microsoft as part of the university’s ongoing efforts to create a smart, safe and sustainable campus for students and staff.

“NUS is very excited to work with Microsoft and Samsung in piloting smart building management solutions on our campus,” said Professor Yong Kwet Yew, senior vice president of Campus Infrastructure at NUS. “The experience gained from this trial could help us transform the way we maintain our buildings with predictive maintenance, enable better user experiences and create a smart campus ecosystem, and it has potential to scale up at the national level.”

About Samsung Electronics Co., Ltd.

Samsung inspires the world and shapes the future with transformative ideas and technologies. The company is redefining the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, network systems, and memory, system LSI, foundry and LED solutions. For the latest news, please visit the Samsung Newsroom at http://news.samsung.com.

About Microsoft

Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more.

For more information, press only:

Microsoft Media Relations, WE Communications for Microsoft, (425) 638-7777, [email protected]

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://news.microsoft.com. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at https://news.microsoft.com/microsoft-public-relations-contacts.

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SAS and Microsoft partner to further shape the future of analytics and AI

SAS’ AI and analytics more tightly integrate with Microsoft Azure; Microsoft to bring cloud-based SAS industry solutions to its customers

SAS and Microsoft logos

Cary, NC, and Redmond, WA, (June 15, 2020) – Microsoft Corp. and SAS today announced an extensive technology and go-to-market strategic partnership. The two companies will enable customers to easily run their SAS® workloads in the cloud, expanding their business solutions and unlocking critical value from their digital transformation initiatives. As part of the partnership, the companies will migrate SAS’ analytical products and industry solutions onto Microsoft Azure as the preferred cloud provider for the SAS Cloud. SAS’ industry solutions and expertise will also bring added value to Microsoft’s customers across health care, financial services and many other industries. This partnership builds on SAS integrations across Microsoft cloud solutions for Azure, Dynamics 365, Microsoft 365 and Power Platform and supports the companies’ shared vision to further democratize AI and analytics.

“Through this partnership, Microsoft and SAS will help our customers accelerate growth and find new ways to drive innovation with a broad set of SAS Analytics offerings on Microsoft Azure,” said Scott Guthrie, Microsoft Executive Vice President of Cloud and AI. “SAS, with its recognized expertise in analytics, data science and machine learning, is a strategic partner for Microsoft, and together we will help customers across dozens of industries and horizontals address their most critical and complex analytical challenges.”

Organizations around the world are moving to the cloud to innovate and move faster toward their business goals. As part of this transition, many customers, like St. Louis-based health system Mercy, are migrating their SAS analytic workloads to Azure to improve performance and cost-efficiency.

“At Mercy, we’re focused on how to continuously improve patient care and outcomes and realize the role of data analytics, machine learning in bringing that focus to light. Working with SAS and Microsoft, we can capitalize on analytics software and the Azure cloud platform to strengthen our ability to harness Real World Evidence for improved outcomes and more informed care,” said Curtis Dudley, Mercy Vice President of Data Analytics. “We’re excited about the potential for increased speed, scalability and an expanded catalog of analytics solutions the SAS and Microsoft partnership brings in helping us deliver a new care model.”

To provide a seamless experience and help organizations accelerate their cloud transformation initiatives, SAS and Microsoft are working together to ensure that SAS products and solutions can be successfully deployed and run effectively on Azure.

“SAS and Microsoft have a shared vision of helping customers accelerate their digital transformation initiatives. We both understand that it is about enrichment of data and improving lives through better decisions,” said Oliver Schabenberger, SAS Chief Technology Officer and Chief Operating Officer. “Partnering with Microsoft gives customers a more seamless path to the cloud that provides faster, more powerful and easier access to SAS solutions and enables trusted decisions with analytics that everyone – regardless of skill level – can understand.”

This will include optimizing SAS® Viya®, the latest release of the company’s cloud-native offering, for Azure as well as integrating SAS’ deep portfolio of industry solutions, from fraud to risk to retail, into the Azure Marketplace to provide improved productivity and enhanced business outcomes for customers.

“The partnership between SAS as a leader in the analytics space, and Microsoft as a leader in cloud makes for an interesting strategic alliance. With SAS planning to build integrations across Microsoft’s entire cloud portfolio (Azure, Microsoft 365, Dynamics 365 & Power BI) it opens up a lot of joint solution potential,” said Steve White, Program Vice President, Channels and Alliances at IDC.

Additionally, through the partnership, Microsoft and SAS will explore opportunities to integrate SAS analytics capabilities, including industry-specific models, within Azure and Dynamics 365 and build new market-ready joint solutions for customers that are natively integrated with SAS services across multiple vertical industries. This further integration will enable SAS customers to capitalize on the scalability and flexibility of the cloud for their analytics and AI workloads. For example, Microsoft and SAS are already empowering customers with solutions that help them capitalize at scale on the vast amount of data being generated by the Internet of Things by combining Microsoft’s Azure IoT platform with SAS’ edge-to-cloud IoT analytics and AI capabilities. Currently, the Town of Cary, NC, is using a joint IoT offering from Microsoft and SAS to power a critical flood prediction solution.

“Localized flooding is something all communities experience, and ours is no exception,” said Nicole Raimundo, Cary’s Chief Information Officer. “Using sensors, weather data, SAS IoT analytics and the Azure IoT platform, we expect to increase situational awareness of rising stream levels, predict where flooding might occur, and improve our emergency response through automation. Cary is also proud to be able to share this data with our neighboring communities to help them better serve their citizens.”

Supported with joint co-selling and go-to-market activities, additional SAS products and solutions will begin rolling out later this year. This will enable SAS and Microsoft customers to address some of their most critical and complex analytical challenges while fostering continuous innovation. SAS is also committed to using Microsoft 365 and Dynamics 365 to power its internal operations.

Today’s announcement is in conjunction with Virtual SAS Global Forum 2020, the world’s premier analytics conference. Due to the COVID-19 pandemic, this year’s conference is being held virtually. Register now for the June 16 virtual event to hear more on this partnership from SAS and Microsoft executives during the SAS Executive Welcome at 11 a.m. ET.

To learn more about how SAS and Microsoft are partnering and to register for an upcoming SAS on Azure virtual event, please visit sas.com/Microsoft.

About SAS

Through innovative software and services, SAS empowers and inspires customers around the world to transform data into intelligence. SAS gives you THE POWER TO KNOW®. SAS and all other SAS Institute Inc. product or service names are registered trademarks or trademarks of SAS Institute Inc. in the USA and other countries. ® indicates USA registration. Other brand and product names are trademarks of their respective companies. Copyright © 2020 SAS Institute Inc. All rights reserved.

About Microsoft

Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more.

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C3.ai selects Microsoft Dynamics 365 and Teams to power the next phase of growth

C3.ai and Microsoft logos

REDWOOD CITY, Calif., and REDMOND, Wash. — April 27, 2020 — C3.ai, a leading innovator in enterprise AI software for accelerating digital transformation, announced plans to collaborate with Microsoft Corp. to enhance C3.ai’s global customer experience and elevate sales performance using intelligent cloud technology.

As demand for enterprise-grade, AI applications continues to grow, so does the need for modern CRM tools to help businesses identify new leads, manage existing relationships, and deliver customized experiences with real-time insights. As a result, C3.ai adopted and deployed Dynamics 365 Sales and Microsoft Teams in less than two weeks to help streamline sales operations, collaborate in real time, expand mobile capabilities to power remote selling and generate new business opportunities.

As industries worldwide shift to a digital-first approach, remote selling is becoming more important than ever. C3.ai recognized the need to not only provide sellers with comprehensive data and insights, but also remote access to enable efficient pipeline execution worldwide. With Dynamics 365 Sales, and key integrations across Microsoft Teams, C3.ai can better prioritize workloads, enhance sales experiences with mixed reality, and manage customer needs with conversation intelligence and sentiment analysis to discover what makes customers respond positively with relationship analytics based on unified data from Dynamics 365, Office 365 and LinkedIn.

“At C3.ai, we’re growing rapidly and needed a CRM solution that could scale with us, supporting our global sales and service teams,” said Thomas M. Siebel, CEO, C3.ai, and founder and CEO of Siebel Systems. “After an extensive review of commercially available CRM solutions, it became clear to us that Dynamics 365 Sales is, by far, the best CRM product in the market. We were able to deploy it into production globally in only eight days. We have experienced a significant increase in sales productivity across all sectors, even during the global COVID-19 shutdown.”

For years, C3.ai and Microsoft have successfully collaborated in the enterprise AI space. The companies have tightly integrated the C3 AI Suite and Microsoft Azure to deliver an enterprise-scale platform for AI application development, optimized to run on Azure. Looking ahead to the next phase, C3.ai will aim to build a unified experience across the various departments of the organization by deploying Dynamics 365 Customer Service and Dynamics 365 Marketing and building deeper Teams integrations.

“We’re looking forward to working with C3.ai to further its business goals with our intelligent cloud services,” said Hayden Stafford, corporate vice president, Business Applications, Microsoft. “With Dynamics 365 at the center of its business transformation, the C3.ai team can streamline customer engagement across sales and customer service to bring a unique, tailored experience to its employees and customers.”

About C3.ai

C3.ai is a leading AI software provider for accelerating digital transformation. C3.ai delivers the C3 AI Suite for developing, deploying, and operating large-scale AI, predictive analytics, and IoT applications in addition to an increasingly broad portfolio of turn-key AI applications. The core of the C3.ai offering is a revolutionary, model-driven AI architecture that dramatically enhances data science and application development.

About Microsoft

Microsoft (Nasdaq “MSFT” @microsoft) is the leading platform and productivity company for the mobile-first, cloud-first world, and its mission is to empower every person and every organization on the planet to achieve more.

For more information, press only:

Microsoft Media Relations, WE Communications for Microsoft, (425) 638-7777, [email protected]
April Marks, C3.ai, (917) 574-5512, [email protected]

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://news.microsoft.com. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at https://news.microsoft.com/microsoft-public-relations-contacts.