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Xbox Wire - Introducing Xbox Assist: Personalized Customer Support

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Introducing Xbox Assist: Personalized Customer Support

Within Xbox Customer Experience and Support, our goal is to make gamers happy and to help them get the most out of their Xbox experience. Whether it’s discovering new ways to play, learning tips for maximizing the features you already use, or finding help when something goes wrong, the new Xbox Assist app has you covered.

Xbox Assist is personalized to help you optimize your Xbox experience for the games you play and the way you play them. You’ll find guides to new features, how-to videos, suggestions for features that might be valuable to you and a lot more. You already know there are many ways to play with Xbox, and Xbox Assist will help you find and take advantage of even more.

On top of getting the most out of your Xbox, Xbox Assist will provide personalized notifications and tips based on system, service and account status.  For example, Xbox Assist can prompt you to take advantage of unclaimed benefits such as free game downloads; explain how to automatically download games so you can start playing as quickly as possible; remap buttons on your Elite controller so that you get the most out of it; and notify you if you are running out of storage space.  Xbox Assist also enables you to easily browse support content and launch troubleshooters for common issues, directly from your console. And you’ll be able to check the status of Xbox Live services and know what’s going on with the features and services that matter to you.

Xbox Assist is currently available in preview for select Xbox Insider rings and releasing broadly later this Fall as a replacement for Xbox Help. With the upcoming release of Xbox Assist on the Xbox One family of devices, including Xbox One X, you will have personalized help content and tools on a console-friendly experience, right at your fingertips.

Outside of Xbox Assist, we’re also happy to share that, in partnership with the Microsoft Disability Answer Desk, Xbox support for Accounts and Billing is now available in American Sign Language (ASL) for Xbox gamers in the United States with hearing loss or who are deaf.  This new offering is integral to the spirt of Xbox in that it displays our dedication to all Xbox customers and helps ensure we’re making Xbox a place where all gamers can have fun and enjoy their Xbox experience.  To learn more about ASL support, check out this video starring Oscar-winning actress Marlee Matlin and visit the Microsoft Disability Answer Desk. To videophone us for American Sign Language support in the United States, call 1-503-427-1234 Monday to Friday from 8:30am to 5pm (PST).

These are just a few of the projects our customer support teams have been working on to improve our fans’ experiences, and we’re looking forward to sharing more new features with you in the coming months.

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