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Microsoft - For help using Microsoft’s assistive technology, DAD has the answers

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For help using Microsoft’s assistive technology, DAD has the answers

<div style="margin: 5px 5% 10px 5%;"><img src="http://www.sickgaming.net/blog/wp-content/uploads/2019/06/for-help-using-microsofts-assistive-technology-dad-has-the-answers.jpg" width="300" height="200" title="" alt="" /></div><div><p><span data-contrast="auto">Globally</span><span data-contrast="auto">, more than&nbsp;</span><span data-contrast="auto">1</span><span data-contrast="auto">&nbsp;billion people&nbsp;</span><span data-contrast="auto">are living&nbsp;</span><span data-contrast="auto">with</span><span data-contrast="auto">&nbsp;a&nbsp;</span><span data-contrast="auto">disabilit</span><span data-contrast="auto">y</span><span data-contrast="auto">, yet&nbsp;</span><span data-contrast="auto">just</span><span data-contrast="auto">&nbsp;</span><span data-contrast="auto">one in 10 people has access to assistive technology</span><span data-contrast="auto">,</span><span data-contrast="auto">&nbsp;</span><span data-contrast="auto">according to the&nbsp;</span><a href="https://twitter.com/WHO/status/937094786330247168"><span data-contrast="none">World Health Organization</span></a><span data-contrast="auto">.&nbsp;</span><span data-ccp-props="{">&nbsp;</span></p>
<p><span data-contrast="auto"><img class="wp-image-7327 alignleft" src="http://www.sickgaming.net/blog/wp-content/uploads/2019/06/for-help-using-microsofts-assistive-technology-dad-has-the-answers.jpg" alt="a man uses a smart phone" width="284" height="189">Over</span><span data-contrast="auto">&nbsp;the years, Microsoft has been</span><span data-contrast="auto">&nbsp;</span><a href="https://blogs.msdn.microsoft.com/accessibility/2017/12/04/idpd2017/"><span data-contrast="none">building inclusi</span><span data-contrast="none">on</span><span data-contrast="none">&nbsp;into its products and services</span></a><span data-contrast="auto">. And to help everyone&nbsp;</span><span data-contrast="none">get the most from accessibility resources, the company&nbsp;</span><span data-contrast="none">has</span><span data-contrast="none">&nbsp;the&nbsp;</span><a href="https://www.microsoft.com/en-us/accessibility/disability-answer-desk"><span data-contrast="none">Disability Answer Desk</span><span data-contrast="none">,</span></a><span data-contrast="none">&nbsp;</span><span data-contrast="none">or DAD</span><span data-contrast="none">.</span><span data-contrast="none">&nbsp;It is&nbsp;</span><span data-contrast="none">free</span><span data-contrast="none">,</span><span data-contrast="none">&nbsp;24/7 technical support from Microsoft experts&nbsp;</span><span data-contrast="none">train</span><span data-contrast="none">ed</span><span data-contrast="none">&nbsp;i</span><span data-contrast="none">n</span><span data-contrast="none">&nbsp;assistive technologies.&nbsp;&nbsp;</span><span data-ccp-props="{">&nbsp;</span></p>
<p><span data-contrast="none">“Our goal is to make the Disability Answer Desk a best-in-class support team for customers with disabilities and to use feedback to drive greater accessibility across our engineering teams,” says Sean&nbsp;</span><span data-contrast="none">Marihugh</span><span data-contrast="none">,&nbsp;</span><span data-contrast="none">an a</span><span data-contrast="none">ccessibility&nbsp;</span><span data-contrast="none">e</span><span data-contrast="none">scalation&nbsp;</span><span data-contrast="none">e</span><span data-contrast="none">ngineer at Microsoft.</span><span data-ccp-props="{">&nbsp;</span></p>
<p><span data-contrast="none">Technology has the power to strengthen opportunities for&nbsp;</span><span data-contrast="none">everyone</span><span data-contrast="none">, but it must be intuitive to have an impact. DAD</span><span data-contrast="none">&nbsp;gives</span><span data-contrast="none">&nbsp;customers the technical support they need while gathering critical feedback to improve the assistive features in products.&nbsp;</span><span data-ccp-props="{">&nbsp;</span></p>
<p><i><span data-contrast="none">[Subscribe to&nbsp;</span></i><a href="https://news.microsoft.com/on-the-issues/"><i><span data-contrast="none">Microsoft on the Issues</span></i></a><i><span data-contrast="none">&nbsp;for more on the topics that matter most.]</span></i><span data-ccp-props="{">&nbsp;</span></p>
<p><span data-contrast="auto"><img class="wp-image-7329 size-medium alignright" src="http://www.sickgaming.net/blog/wp-content/uploads/2019/06/for-help-using-microsofts-assistive-technology-dad-has-the-answers-1.jpg" alt="a man in a wheelchair views his computer monitors" width="300" height="200">Each year, DAD&nbsp;experts&nbsp;field about 150,000 inquiries, assisting customers with products&nbsp;</span><span data-contrast="auto">such as</span><span data-contrast="auto">&nbsp;Office 365, Xbox, Windows and Skype, as well as third-party assistive technologies,&nbsp;</span><span data-contrast="auto">such as</span><span data-contrast="auto">&nbsp;</span><span data-contrast="auto">screen readers, screen magnifiers</span><span data-contrast="auto">,</span><span data-contrast="auto">&nbsp;and speech recognition software.&nbsp;&nbsp;</span><span data-ccp-props="{">&nbsp;</span></p>
<p><span data-contrast="auto">Microsoft has</span><span data-contrast="auto">&nbsp;also</span><span data-contrast="auto">&nbsp;established an&nbsp;</span><a href="https://support.microsoft.com/en-us/accessibility/enterprise-answer-desk"><span data-contrast="none">Enterprise Disability Answer Desk</span></a><span data-contrast="auto">, or</span><span data-contrast="auto">&nbsp;</span><span data-contrast="auto">e</span><span data-contrast="auto">DAD</span><span data-contrast="auto">,</span><span data-contrast="auto">&nbsp;that supports enterprise customers. Available globally as a free service in English,&nbsp;eDAD&nbsp;also reports customer feedback to specific product teams so they can quickly resolve&nbsp;</span><span data-contrast="auto">issues.&nbsp;&nbsp;</span><span data-ccp-props="{">&nbsp;</span></p>
<p><span data-contrast="none">“With&nbsp;eDAD, we have the potential to empower people with disabilities to achieve more at work and school</span><span data-contrast="none">—</span><span data-contrast="none">and enable organizations to provide more accessible experiences to their employees and customers,” says&nbsp;</span><span data-contrast="auto">Crystal Jones,</span><span data-contrast="auto">&nbsp;also</span><span data-contrast="auto">&nbsp;</span><span data-contrast="auto">an a</span><span data-contrast="auto">ccessibility&nbsp;</span><span data-contrast="auto">e</span><span data-contrast="auto">scalation&nbsp;</span><span data-contrast="auto">e</span><span data-contrast="auto">ngineer at Microsoft.&nbsp;</span><span data-ccp-props="{">&nbsp;</span></p>
<p><span data-contrast="auto">Since introducing DAD in 2012, Microsoft has extended the service to customers in 11 English-speaking countries: the&nbsp;</span><span data-contrast="none">US, UK, South Africa, Ireland, New Zealand, the Philippines, Singapore, Malaysia, Canada, Australia</span><span data-contrast="none">,</span><span data-contrast="none">&nbsp;and India. The service has been rolled out to French</span><span data-contrast="none">–</span><span data-contrast="none">&nbsp;and Spanish-speaking countries</span><span data-contrast="none">,</span><span data-contrast="none">&nbsp;including&nbsp;</span><span data-contrast="none">France, Belgium, Canada, Mexico</span><span data-contrast="none">,</span><span data-contrast="none">&nbsp;and Spain</span><span data-contrast="none">.</span><span data-ccp-props="{">&nbsp;</span></p>
<blockquote>
<h2><span><em><span class="x-hidden-focus" data-contrast="none">With&nbsp;eDAD, we have the potential to empower people with disabilities to achieve more at work and <span class="emdash-wrap">school</span>—and</span> enable organizations to provide more accessible experiences to their employees and customers.<br />—<span class="x-hidden-focus" data-contrast="auto">Crystal Jones</span></em></span></h2>
</blockquote>
<p><span data-contrast="auto">Over the years, Microsoft has gradually expanded the channels&nbsp;</span><span data-contrast="auto">for</span><span data-contrast="auto">&nbsp;access</span><span data-contrast="auto">ing</span><span data-contrast="auto">&nbsp;the service.&nbsp;</span><span data-contrast="auto">DAD is available through&nbsp;</span><span data-contrast="auto"><a href="https://www.microsoft.com/en-us/accessibility/disability-answer-desk">24/7 chat service</a>&nbsp;</span><span data-contrast="auto">and on</span><span data-contrast="auto">&nbsp;</span><span data-contrast="auto">Twitter</span><span data-contrast="auto">&nbsp;</span><span data-contrast="auto">by sending a direct message to</span><span data-contrast="auto">&nbsp;@</span><a href="https://twitter.com/msftenable?lang=en"><span data-contrast="auto">MSFTEnable</span></a><span data-contrast="auto">.&nbsp;</span><span data-ccp-props="{">&nbsp;</span></p>
<p><span data-contrast="none">DAD&nbsp;</span><span data-contrast="none">also has</span><span data-contrast="none">&nbsp;</span><span data-contrast="none">American Sign Language support</span><span data-contrast="auto">&nbsp;</span><span data-contrast="auto">through</span><span data-contrast="auto">&nbsp;videophone</span><span data-contrast="auto">. P</span><span data-contrast="auto">eople who are blind or have low vision&nbsp;</span><span data-contrast="auto">can use</span><span data-contrast="auto">&nbsp;</span><a href="https://blogs.msdn.microsoft.com/accessibility/2018/02/21/microsoft-joins-be-my-eyes-app/"><span data-contrast="none">Be My Eyes</span></a><span data-contrast="auto">, a free app that connects customers</span><span data-contrast="auto">&nbsp;</span><span data-contrast="auto">through</span><span data-contrast="auto">&nbsp;</span><span data-contrast="auto">live&nbsp;</span><span data-contrast="auto">video call</span><span data-contrast="auto">s</span><span data-contrast="auto">.&nbsp;</span><span data-ccp-props="{">&nbsp;</span></p>
<p><span data-contrast="auto">DAD is among a growing number of&nbsp;</span><a href="https://www.microsoft.com/en-us/accessibility/approach"><span data-contrast="none">efforts by Microsoft to empower people with disabilities</span></a><span data-contrast="auto">&nbsp;and create a more inclusive work environment.&nbsp;</span><span data-ccp-props="{">&nbsp;</span></p>
<p><i><span data-contrast="none">For more on these innovations and accessibility initiatives at&nbsp;</span></i><i><span data-contrast="none">Microsoft,</span></i><i><span data-contrast="none">&nbsp;</span></i><i><span data-contrast="none">visit</span></i><i><span data-contrast="none">&nbsp;</span></i><i><span data-contrast="none">microsoft.com/</span></i><i><span data-contrast="none">en</span></i><i><span data-contrast="none">-us/accessibility</span></i><i><span data-contrast="none">.&nbsp;</span></i><i><span data-contrast="none">A</span></i><i><span data-contrast="none">nd&nbsp;</span></i><i><span data-contrast="none">follow @</span></i><a href="https://aka.ms/AA5c3au"><i><span data-contrast="none">MSFTIssues</span></i></a><i><span data-contrast="none">&nbsp;</span></i><i><span data-contrast="none">on Twitter.</span></i><span data-ccp-props="{">&nbsp;</span></p>
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