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Microsoft for Healthcare at HIMSS 2020: What to look for at March 9-13 event

Health professionals sitting around a table looking at clipboards and tabletsHealth professionals sitting around a table looking at clipboards and tablets

Our Microsoft for Healthcare team and partners are excited to join health organizations, leaders, and experts at the HIMSS 2020 Conference to build a brighter future for the global health ecosystem so that everyone, everywhere has access to care that works. Join us for 20-minute health talks at our Microsoft Learning Hub, sponsored by LinkedIn Learning and delivered by subject matter experts on a variety of topics including AI as part of your diversity and inclusion plan; Transform patient experiences across your care teams; Using LinkedIn to connect with global health communities, and so much more. Additionally, you can sign up on the HIMSS 2020 event page for a one-on-one meeting with Microsoft executives, or onsite Envisioning sessions that are designed to help you reimagine the possibilities in your transformation journey.

The rate of disruption for health continues to accelerate. Healthcare organizations worldwide have implemented a breadth of technology solutions to transform how they enable personalized care for their patients, empower care teams and employees, secure and protect health information and use data insights to improve operational outcomes.

At Microsoft, we refer to that as tech intensity and believe that it’s not only about what technology health organizations want, but also what capabilities they can build to support access to value-based care into the future. The focus is the move from using the cloud to increase economies of scale to extracting insights from data that can encourage innovation and create an informed and empowered community of providers, payors, innovators, and individuals that will enable an ever-improving state of health throughout the world.

In the healthcare industry, we’re beginning to see steps to make that possible with the establishment of interoperability standards like Fast Healthcare Interoperability Resources (FHIR), the rise of data-driven technologies like AI, machine learning, and the Internet of Things (IoT), as well as ways of promoting data transparency, such as blockchain. At Microsoft, we’ve made investments like Azure API for FHIR to enable health system interoperability and sharing data in the cloud. This year we reaffirmed an interoperability commitment along with leading cloud providers to enable the frictionless exchange of health care data for patients and the industry. We continue to accelerate the ability to integrate health care data from medical devices and the Internet of Medical Things (IoMT)  to empower those working with data from medical devices to securely ingest and transform that data into the FHIR standard. Finally, we are committed to enabling our partners and customers to create new use cases and workflows using an FHIR-based data model.

The ability to unlock data is foundational to any healthcare organization’s digital transformation. Organizations achieving the greatest success are doing more than just implementing existing tech, they are developing their own digital capabilities and proprietary solutions that use data and AI to address the challenges faced by their communities, and seizing new opportunities to reimagine healthcare throughout the patient care journey. In essence, they are becoming change agents and, in the process, placing themselves at the forefront of innovation in this industry.

Examples of change leaders can be seen through customer stories, such as Providence St. Joseph Health creating personalized patient experiences; Northwell Health using data insights to improve operational outcomes; St. Luke’s University Health Network transforming clinical collaboration through their secure, cloud-connected workforce; Humana who’s using AI and predictive care solutions to reimagine health for aging populations and their care teams; and Walgreens Boots Alliance (WBA), who’s reimagining the delivery of health care services by delivering innovative platforms that enable next-generation health networks, integrated digital and physical health care experiences and new care management solutions.

Healthcare organizations looking to drive change in their health ecosystem have turned to Microsoft and our vast partner ecosystem to help them transform. We believe it’s not just about what technology they want from Microsoft, but also what culture and unique capabilities they are building to take their healthcare organization into the future. It’s about having a technology partner you can trust to make you independent with your own technology. Our mission as a company to empower every person and every organization on the planet to achieve more is fundamentally centered on how we increase the tech intensity of every organization that we work with. At Microsoft, we are honored to be a partner in this exciting transformation and I’m excited to showcase Microsoft’s and our partner solutions at HIMSS 2020.

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Nuance announces general availability of ambient clinical intelligence, innovated by Nuance and Microsoft

AI-powered ambient solution already improving physician productivity, patient throughput, and 88% higher physician satisfaction scores

BURLINGTON, Mass—February 24, 2020— Nuance Communications, Inc (NASDAQ: NUAN) today announced the general availability and accelerated delivery of the Nuance® Dragon Ambient eXperience™ (DAX™) solution, an ambient clinical intelligence (ACI) solution for a wide array of medical specialties. Working in tandem with electronic health record (EHR) systems, the Nuance DAX™ solution revolutionizes the physician-patient experience by securely capturing and contextualizing physician-patient conversations and powering the exam room of the future where clinical documentation writes itself.™

Innovated by Nuance and Microsoft, the Nuance DAX solution is built on decades of healthcare experience, in-depth research investments in conversational AI, and enterprise-focused cloud services. Nuance DAX leverages and extends the proven power of Nuance Dragon® Medical, already relied upon by over 500,000 physicians globally, with the latest advancements in ambient sensing technology and AI to create a fully voice-enabled and ambient exam room environment. As part of a multi-year joint development effort, Microsoft has come together with Nuance to enrich Nuance DAX’s capabilities with AI and cloud capabilities from Microsoft, including the ambient intelligence technology, EmpowerMD, which will come to market as part of the Nuance DAX solution.

The accelerated delivery of the Nuance DAX solution is driven by the healthcare industry’s need to mitigate what the World Medical Association is calling a “pandemic of physician burnout,” with 51 percent of physicians reporting frequent or constant feelings of burnout caused by a staggering administrative workload of electronic paperwork to document patient care and which is required for insurance coverage, financial reimbursement, and medicolegal liability protection. Burnout is a serious barrier to improving the cost and availability of healthcare services. A recent study published by the Annals of Internal Medicine reported that physician turnover and reduced clinical hours are attributable to burnout costs of $4.6 billion, or about $7,600 per physician, in the United States each year.

“It is essential to develop technology that empowers clinicians so that they can get back to doing what they trained for and love. It is equally important that we return to patients their doctors’ undivided attention,” said Joe Petro, CTO, Nuance. “Our development of Nuance DAX began with a deep understanding of how doctors need and want to work. We’ve delivered an unobtrusive solution that is as present and available as the light in the exam room – and already producing meaningful results for clinicians and their patients.”

Novant Health, Rush University Medical Center, and SSM Health are among the many leading healthcare organizations that have chosen the Nuance DAX solution to improve the physician and patient experience. Organizations of varying sizes such as Nebraska Medicine are already realizing increased efficiency and patient throughput, higher satisfaction scores, and reduced provider burnout after using Nuance DAX. Provider satisfaction scores for clinical documentation increased approximately 88 percent, and patient consent rates exceeded 90 percent, within only two weeks of using Nuance DAX.

SSM Health, a Catholic non-profit integrated health system serving communities throughout the Midwest, plans to pilot this technology in some of its specialty clinics in St. Louis, Mo., Oklahoma, and Wisconsin, beginning in March. “With the Nuance Dragon Ambient eXperience solution, our providers can spend more time with their patients and less time on administrative tasks,” said Ann Cappellari, MD, Vice President and Chief Medical Information Officer, SSM Health. “This helps providers and patients communicate more clearly and build stronger relationships. That results in better care, which is everyone’s goal.”

Said Greg Moore, Corporate VP, Health Technology and Alliances, Microsoft, “As AI continues to improve, we expect it will empower our health system partners to turn their observations into actions — to reduce risk, flag concerns, and even help guide clinicians to the most effective care plans. By working together with Nuance, and applying the power of Azure and Azure AI, we aim to positively transform the day-to-day life of front-line care providers – ultimately empowering them to provide optimal health for their patients.”

The Nuance DAX solution is built on Microsoft Azure, a highly secure HITRUST CSF certified platform, compliant with the HITECH Act, and that has implemented the physical, technical, and administrative safeguards required by HIPAA. The Nuance DAX solution is now available for an array of medical specialties and includes:

Ambient device: A purpose-built ambient device with a highly optimized microphone array, large interactive display, integrated biometrics, and multi-sensory capabilities, capable of reliably capturing a multi-party conversation within an exam room setting.
Ambient documentation: An automated clinical documentation solution powered by deep-learning-based AI and certified through a quality review process.
Ambient skills: A growing list of integrated Dragon virtual assistant capabilities through a hands-free access point that will enable care teams to complete tasks in real-time within their EHR and other third-party applications.

Learn more:
• To learn more about the Nuance Dragon Ambient eXperience (DAX) solution, watch this video.
• To see a live demonstration of Nuance DAX in action, or learn more about Nuance, visit Nuance booth #1944 at HIMSS 2020, March 9-13, in Orlando, Florida.

About Nuance Communications, Inc.
Nuance Communications (NASDAQ: NUAN) is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The company delivers solutions that understand, analyze, and respond to people – amplifying human intelligence to increase productivity and security. With decades of domain and AI expertise, Nuance works with thousands of organizations globally across healthcare, financial services, telecommunications, government, and retail – to create stronger relationships and better experiences for their customers and workforce. For more information, please visit www.nuance.com.

Trademark reference: Nuance and the Nuance logo are registered trademarks or trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other trademarks referenced herein are the property of their respective owners.

For more information, press only:
WE Communications for Microsoft, (425) 638-7777, [email protected]
Caitlyn Keating, Nuance Communications, (781) 565-8926, [email protected]

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://news.microsoft.com. Weblinks, telephone numbers and titles were correct at time of publication but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://news.microsoft.com/microsoft-public-relations-contacts.

 

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Reimagining healthcare: Partnering for a better future

There has never been a more exciting time to be working in healthcare and life sciences at Microsoft. Our investments across our organization in research and development, world-class talent, and strategic partnerships reflect our CEO Satya Nadella’s vision that many of the next health breakthroughs will come from healthcare and life sciences organizations working in partnership with technology companies like Microsoft. With our partners and our customers, we are just beginning to unlock the power of technology and innovation to advance our shared understanding of human health.

This unique opportunity to make a lasting, positive impact on healthcare is one of the reasons I joined Microsoft. For decades, Microsoft has built a reputation as a trusted partner, now counting more than 168,000 healthcare organizations around the world who rely on us. As we’ve built out platforms for cloud infrastructure, productivity and collaboration, and artificial intelligence, we’ve developed an ecosystem of hundreds of thousands of partners who are building on our technologies and bringing added value to our mutual customers.

A patient and a doctor examining a neuro scan on a large computer monitor

Innovation in medical imaging

Being new to Microsoft and a neuroradiologist, one of the areas I am most excited about is how we are helping our customers and partners reimagine healthcare and specifically explore the possibilities in medical imaging. In this area that is so critical to healthcare overall, we’re fortunate to work with some of the leaders in the industry.

GE Healthcare customers in the United States can take advantage of solutions running on Microsoft Azure such as the newly developed Edison™ Datalogue™ Connect, which was designed to provide secure image and data exchange to physicians working in their care settings.

Philips’ Azurion image-guided therapy platform empowers providers through image-guided minimally invasive therapies. Built for HoloLens 2, the work-in-progress Azurion mixed reality platform brings live imaging and other sources of vital data — currently displayed on large external 2D screens — into a 3D holographic environment that can be controlled by the physician.

Nuance, a leader in radiology reporting solutions with its PowerScribe platform, continues to lead the way in bringing ambient technologies to healthcare. We recently announced a strategic partnership with Nuance to accelerate that innovation, bringing together Nuance’s healthcare-optimized AI powered clinical documentation and decision support solutions and Microsoft Azure, advanced conversational AI, and natural language understanding.

Working together with researchers and industry partners, we’re also moving forward to create a broad range of cloud-based tools and solutions that touch many aspects of the development and delivery of effective care, including:

  • Azure Quantum solutions at work with Case Western Reserve University to accelerate and improve the accuracy of MRI scanners.
  • New opportunities to accelerate medical imagining with GraphCore and the Intelligence Processing Unit (IPU).
  • Empowering health team collaboration with Microsoft 365. Intelligent meetings and modern collaboration in a secure platform that integrates with clinical systems, from electronic health records to imaging software.
  • Research projects in registration and segmentation. Two of the fundamental problems that clinical researchers and practitioners are dealing with when working with 3D medical imaging modalities.
  • The Azure Stack Edge, a new Azure-managed appliance that brings the compute, storage, and intelligence of Azure to the edge for new healthcare scenarios including hardware acceleration with FPGA and GPU.

As part of our ongoing commitment to making health data easier to manage, in October we announced the general availability of the Azure API for FHIR. FHIR is quickly becoming the preferred standard for exchanging electronic health information and enabling the management of PHI data in the cloud. A rapidly growing number of healthcare delivery and healthcare technology companies are already using the Azure API for FHIR to improve interoperability within their own IT systems, including Great Ormond Street Hospital (GOSH) of the NHS, Darena Solutions, Northwell Health, and Humana. With the release of the Azure API for FHIR, Microsoft now provides a fully managed, enterprise-grade service for health data in the FHIR format. Building on this announcement, a few weeks ago we announced the IoMT FHIR Connector for Azure – an open-source tool enabling our customers to more easily ingest data from health and medical devices, including a FHIR framework for Apple HealthKit.

This investment in innovation with our partners and customers puts us on a path to make a meaningful impact in medical imaging. Together we can empower providers with an enterprise imaging platform that enables reliability and security, manages growing patient data with strong controls for privacy and compliance, and provides insights from the data to improve patient care.

Learn more at RSNA

We will be engaging with more than 50,000 clinicians in radiology at the Radiological Society of North America (RSNA) conference in Chicago. Stop by our Microsoft Booth #10745 in the AI Showcase to learn more about our work and see how we are collaborating with partners and customers to reimagine healthcare. Our partners: Agfa HealthCare, Lunit, NucleusHealth, RamSoft, SOPHiA GENETICS, Volpara, 7 Medical and others will be on hand to share their innovative work. In a special session, I’ll be sharing Microsoft’s view on the opportunities to reimagine healthcare and specifically medical imaging. Several of our partners will join to share how they’re using technology, from the cloud to quantum computing to mixed reality and teleradiology, to help radiologists today.

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Cancer researchers embrace AI to accelerate development of precision medicine

YouTube Video

Biomedical researchers are embracing artificial intelligence to accelerate the implementation of cancer treatments that target patients’ specific genomic profiles, a type of precision medicine that in some cases is more effective than traditional chemotherapy and has fewer side effects.

The potential for this new era of cancer treatment stems from advances in genome sequencing technology that enables researchers to more efficiently discover the specific genomic mutations that drive cancer, and an explosion of research on the development of new drugs that target those mutations.

To harness this potential, researchers at The Jackson Laboratory, an independent, nonprofit biomedical research institution also known as JAX and headquartered in Bar Harbor, Maine, developed a tool to help the global medical and scientific communities stay on top of the continuously growing volume of data generated by advances in genomic research.

The tool, called the Clinical Knowledgebase, or CKB, is a searchable database where subject matter experts store, sort and interpret complex genomic data to improve patient outcomes and share information about clinical trials and treatment options.

The challenge is to find the most relevant cancer-related information from the 4,000 or so biomedical research papers published each day, according to Susan Mockus, the associate director of clinical genomic market development with JAX’s genomic medicine institute in Farmington, Connecticut.

“Because there is so much data and so many complexities, without embracing and incorporating artificial intelligence and machine learning to help in the interpretation of the data, progress will be slow,” she said.

That’s why Mockus and her colleagues at JAX are collaborating with computer scientists working on Microsoft’s Project Hanover who are developing AI technology that enables machines to read complex medical and research documents and highlight the important information they contain.

While this machine reading technology is in the early stages of development, researchers have found they can make progress by narrowing the focus to specific areas such as clinical oncology, explained Peter Lee, corporate vice president of Microsoft Healthcare in Redmond, Washington.

“For something that really matters like cancer treatment where there are thousands of new research papers being published every day, we actually have a shot at having the machine read them all and help a board of cancer specialists answer questions about the latest research,” he said.

Peter Lee stands with arms crossed behind some plants
Peter Lee, corporate vice president of Microsoft Healthcare. Photo by Dan DeLong.

Curating CKB

Mockus and her colleagues are using Microsoft’s machine reading technology to curate CKB, which stores structured information about genomic mutations that drive cancer, drugs that target cancer genes and the response of patients to those drugs.

One application of this knowledgebase allows oncologists to discover what, if any, matches exist between a patient’s known cancer-related genomic mutations and drugs that target them as they explore and weigh options for treatment, including enrollment in clinical trials for drugs in development.

This information is also useful to translational and clinical researchers, Mockus noted.

The bottleneck is filtering through the more than 4,000 papers published every day in biomedical journals to find the subset of about 200 related to cancer, read them and update CKB with the relevant information on the mutation, drug and patient response.

“What you want is some degree of intelligence incorporated into the system that can go out and not just be efficient, but also be effective and relevant in terms of how it can filter information. That is what Hanover has done,” said Auro Nair, executive vice president of JAX.

The core of Microsoft’s Project Hanover is the capability to comb through the thousands of documents published each day in the biomedical literature and flag and rank all that are potentially relevant to cancer researchers, highlighting, for example, information on gene, mutation, drug and patient response.

Human curators working on CKB are then free to focus on the flagged research papers, validating the accuracy of the highlighted information.

“Our goal is to make the human curators superpowered,” said Hoifung Poon, director of precision health natural language processing with Microsoft’s research organization in Redmond and the lead researcher on Project Hanover.

“With the machine reader, we are able to suggest that this might be a case where a paper is talking about a drug-gene mutation relation that you care about,” Poon explained. “The curator can look at this in context and, in a couple of minutes, say, ‘This is exactly what I want,’ or ‘This is incorrect.’”

Hoifung Poon sits on a yellow chair
Hoifung Poon , director of precision health natural language processing with Microsoft’s research organization, is leading the development of Project Hanover, a machine reading technology. Photo by Jonathan Banks.

Self supervision

To be successful, Poon and his team need to train machine learning models in such a way that they catch all the potentially relevant information – ensure there are no gaps in content – and, at the same time, weed out irrelevant information sufficiently to make the curation process more efficient.

In traditional machine reading tasks such as finding information about celebrities in news stories, researchers tend to focus on relationships contained within a single sentence, such as a celebrity name and a new movie.

Since this type of information is widespread across news stories, researchers can skip instances that are more challenging such as when the name of the celebrity and movie are mentioned in separate paragraphs, or when the relationship involves more than two pieces of information.

“In biomedicine, you can’t do that because your latest finding may only appear in this single paper and if you skip it, it could be life or death for this patient,” explained Poon. “In this case, you have to tackle some of the hard linguistic challenges head on.”

Poon and his team are taking what they call a self-supervision approach to machine learning in which the model automatically annotates training examples from unlabeled text by leveraging prior knowledge in existing databases and ontologies.

For example, a National Cancer Institute initiative manually compiled information from the biomedical literature on how genes regulate each other but was unable to sustain the effort beyond two years. Poon’s team used the compiled knowledge to automatically label documents and train a machine reader to find new instances of gene regulation.

They took the same approach with public datasets on approved cancer drugs and drugs in clinical trials, among other sources.

This connect-the-dots approach creates a machine learned model that “rarely misses anything” and is precise enough “where we can potentially improve the curation efficiency by a lot,” said Poon.

Collaboration with JAX

The collaboration with JAX allows Poon and his team to validate the effectiveness of Microsoft’s machine reading technology while increasing the efficiency of Mockus and her team as they curate CKB.

“Leveraging the machine reader, we can say here is what we are interested in and it will help to triage and actually rank papers for us that have high clinical significance,” Mockus said. “And then a human goes in to really tease apart the data.”

Over time, feedback from the curators will be used to help train the machine reading technology, making the models more precise and, in turn, making the curators more efficient and allowing the scope of CKB to expand.

“We feel really, really good about this relationship,” said Nair. “Particularly from the standpoint of the impact it can have in providing a very powerful tool to clinicians.”

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John Roach writes about Microsoft research and innovation. Follow him on Twitter.