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Microsoft Chief Medical Officer David Rhew on impactful decisions during times of uncertainty

david rhew headshot

We’re all familiar with the scene: the hero of the movie faces a seemingly impossible challenge, when suddenly a moment of clarity hits. His entire life, everything he trained for has prepared him for this moment. His collective experience and opportunity have converged — and because of this, he is ready to rise to the occasion.

But this is real life, not Star Wars or Spider-Man. Sitting at home in Palo Alto, David Rhew has another movie in mind for his professional path.

“My career has been kind of like that movie with the hobbit: ‘The Unexpected Journey,’” explains Microsoft’s Chief Medical Officer. “This has been an unexpected journey for me, in large part because I did not anticipate that I’d be in a position working on technologies that could help at this kind of global scale. But I love working at Microsoft; I love the culture, I love the people, and I love how we’re helping our customers transform during this pandemic.”

The virtues of being curious

“Something I always wanted to do in my career was help people,” he explains. “And when I looked around to see how I could do that, I decided to be a physician.”

Even though his path forward to help others was rooted in medicine, Rhew was always intrigued by the potential of computers. As an undergraduate he double majored in computer science. His senior thesis: Artificial Intelligence in Healthcare. After this intellectual “spider bite,” Rhew often found himself envisioning futuristic possibilities that blended technology with medicine to make positive change in the world.

“After college, I went through the traditional route of medical school, residency; I focused on internal medicine, and interned at UCLA/Cedars-Sinai in Los Angeles,” recalls Rhew. “But I was always curious how you came to a diagnoses, and the people I thought were truly impressive were the infectious disease doctors, because they had such a breadth of knowledge. I decided late in my residency that I wanted to go for an infectious disease fellowship, so I applied to UCLA and was accepted.”

During the year-long gap between residency and studying disorders caused by bacteria, fungi, parasites, and viruses, Rhew was presented with an unexpected stop in his career journey. He decided not to waste the time.

Bridging the gap between medicine and technology

During that year, he saw the value in looking beyond medicine as an independently practiced art, and more as a collaborative field where universal truths like prescribing beta blockers for victims of heart attacks can have a major impact. He joined healthcare startup Zynx Health and it was here that Rhew combined his tech and medicine interests to automate reminders, integrate electronic health records, and ultimately help the company become the top clinical decision support vendor in the healthcare industry.

By making the most of this uncertain time in his professional life, he caught the attention Samsung. “They were very interested in what I was doing,” he remembers. “When I was offered a position, many people were like, ‘What does a chief medical officer do for a technology company?’ But what we made people realize is that these technologies all around us — the smartphone in particular — had a lot of capabilities for medicine. Today, people don’t think twice to use their smartphones for healthcare, but back then it was still a foreign concept.”

Six years later, after spearheading such efforts as Samsung’s virtual cardiac rehabilitation program, Rhew came to Microsoft in mid-2019. “I was so impressed, not only with the people, but also the vision of how the company was developing a platform that could support digital health care solutions,” he says. “I wanted to be a part of that, and it’s been a wonderful journey from where I started to where I’m at.”

Impactful actions in an unexpected reality

Less than a year later, Rhew’s unexpected journey has placed the right person in the right place, at the right time. “Since COVID-19 hit, it has been really remarkable how I’ve been able to apply things I never thought I would, like my infectious disease training, alongside the broader ways Microsoft is helping.”

Among the myriad of efforts Rhew has been a part of is Mural Virtual Care, a team-up with GE that allows healthcare professionals to remotely monitor ICU patients. “GE Healthcare created a tool that hospitals can use to monitor multiple patients on ventilators,” he explains. “Now, medical professionals can manage more people with less resources, so people don’t have to keep going into the room to check on the machine and risk exposing themselves. It has a triple benefit: improving work force efficiency, decreasing the need to use scarce PPE, and decreasing infections.”

Rhew has also been involved in multiple efforts involving existing Microsoft technology, nimbly adapting to face this pandemic. “The Microsoft Healthcare Bot service, for instance, has made an immediate impact. It provides individualized experiences, at scale, that let people self-report symptoms and exposure risk to qualified health professionals,” he says. “We’ve also had tremendous success with Teams Virtual Visits; I was just on the phone with a healthcare provider who shared that two weeks prior to our call, they had never even used Teams. They were now ramping up to have all their virtual visits on Teams — and were very thankful for a tool that has been a lifesaver.”

healthcare bot image(The Microsoft Healthcare Bot service empowers healthcare organizations to build and deploy an AI-powered, compliant, conversational healthcare experience at scale. Learn more here)

The adoption rate for these and other technologies has soared in recent months, serving a vital need. “It’s remarkable when you think about the adoption rate for these,” he marvels. “The bot service has had millions of user sessions for COVID-19. We’re talking those kind of numbers after only the first two months. It has been adopted by hospitals, healthcare systems, countries, the CDC; the Teams collaboration has also just been phenomenal in terms of collaboration.”

Rhew’s role at Microsoft and the success technology is having in finding new ways to combat this infectious disease mean his expertise is widely needed. As the international coordinator for the internal COVID-19 disaster response team, Rhew is remotely assisting in Microsoft’s efforts around the world.

The next chapter

Hopefully, the next turn in this journey will focus on recovery and a return to normalcy. Rhew and those around him have already begun planning accordingly — particularly regarding how technology is best used for our healthcare needs.

“I’ve seen a lot of things that have changed, and some things that haven’t,” he says of his career bridging the gap between medicine and tech. “Technology has allowed us to pool information together, draw insights and become more proactive. But what hasn’t changed is that there are patients, and then there are doctors, nurses, pharmacists, and others who care about them.”

Ultimately, Rhew is thankful for his unexpected journey — one that put him in a position to do something. “There are very few companies that have the right vision, the right people, and can-do things at this scale,” he says. “Microsoft checks all those boxes. We have a platform, it has the capabilities to do all that needs to be done, and we have the people who know how it needs to be applied. We’re transforming the industry, and I’m proud to be part of the team.”

If you are interested in joining Microsoft and learning from leaders like Rhew here in the Bay Area, job openings can be found here: https://aka.ms/MicrosoftBayAreaCareers.

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Microsoft Cloud for Healthcare—a first-time industry-specific cloud offering—now available

The world after this pandemic will not be the same as the one that came before it.

From remote teamwork and telehealth, to supply management and customer service, to critical cloud infrastructure and security—we are working alongside customers every day to help manage through a world of remote everything.

The COVID-19 pandemic has impacted nearly every aspect of people’s lives and every aspect of the healthcare system. It’s preventing healthcare delivery practices from operating at normal business levels, it’s disrupting patient access to high-quality medical care, and it’s forcing everyone to think about how to continue pushing forward in new and different ways. Our commitment has always been to ensure the tools we provide are up to the task of supporting our customers in their time of need. Hear CEO Satya Nadella’s words for more on Microsoft’s thoughts for our healthcare workers.

In that same spirit, Microsoft is announcing its first industry-specific cloud offering, Microsoft Cloud for Healthcare, now available in public preview and through a free trial for the next six months. The offer brings together existing and future capabilities that deliver automation and efficiency on high-value workflows, as well as deep data analytics for both structured and unstructured data, that enable customers to turn insight into action. A robust partner ecosystem extends the value of the platform with additional solutions to address the most pressing challenges the healthcare industry is facing today. Healthcare will be the first industry served with additional industry-specific clouds to follow.

Microsoft Cloud for Healthcare brings together trusted and integrated capabilities for customers and partners that enrich patient engagement and connects health teams to help improve collaboration, decision-making, and operational efficiencies. Microsoft Cloud for Healthcare will support accelerated health transformation into the future, with capabilities for customers spanning the most important needs for healthcare organizations:

  • Enhancing patient engagement
  • Empowering health team collaboration
  • Improving operational and clinical data insights
  • Cloud built on interoperability, security, and trust
  • Extensible healthcare partner ecosystem

Enhance patient engagement

More than ever, being connected is critical to creating an individualized patient experience. Microsoft Cloud for Healthcare helps healthcare organizations to engage in more proactive ways with their patients, allows caregivers to improve the efficiency of their workflows and streamline interactions with patients with more actionable results. Organizations can use Microsoft Cloud for Healthcare to extend the value of Microsoft Dynamics 365 Marketing, Dynamics 365 Customer Service, and Azure IoT to deploy:

  • Consumer-friendly patient experience: healthcare organizations can create individualized care plans for patients, or groups of patients, that allows providers to publicize relevant content and proactive outreach to patients on any device when they need it. Deploy secure virtual visits, chatbot assessments, and remote health monitoring to create a connected health experience. One of those tools is our Microsoft Healthcare Bot Service. Since March, more than 1,600 instances of COVID-19 bots based on our service have gone live impacting more than 31 million people across 23 countries. The CDC and healthcare systems from Seattle to Copenhagen, and from Rome to Tel Aviv, are using this service to create COVID-19 self-assessment tools to reduce some of the strain on their emergency hotlines.
  • Connected physician and referral management: care teams can easily create referrals, search for providers, and understand physician spend, satisfaction, and enhanced analytics on referral categories.
  • Enhanced patient engagement portals: patients and providers can easily interact through this self-service portal which enables various healthcare tasks such as online appointment booking, reminders, bill pay, and much more. This also allows providers the ability to engage with patients easily through the device of their choice.
  • Intelligent patient outreach: enables healthcare organizations to design interactive patient journeys to nurture leads, publicize relevant events, and contact patients with preventative and care management programs that help promote better health outcomes.
  • Continuous patient monitoring through IoT: generate secure, scalable data ingestion from medical devices to allow care teams to monitor patients in and outside of clinical facilities. With real-time insights, care teams can provide timely escalations of care, reduce readmissions, and provide personalized, predictive care.

Empower health team collaboration

Even before the current global pandemic, the healthcare industry has been in the midst of a massive shift marked by the rise of team-based care due to increased medical specialization, exponential growth in the volume of digital patient data, and increasingly demanding data protection requirements. Too often, the tools providers use to coordinate patient care are fragmented and impede the collaborative workflows required in a complex care environment.

To address these challenges, we have been building capabilities in Microsoft 365 and Microsoft Teams that streamline healthcare workflows and provide a secure platform for connected care coordination. Teams, which supports HIPAA compliance and is HITRUST certified, brings together chat, voice and video meetings, and offers recording and transcription, as well as secure messaging features, available across devices.

As we’ve seen during the COVID-19 pandemic, clinicians also need greater flexibility and convenience in how they are able to connect with patients. Today we are announcing general availability of the Bookings app in Teams, which enables healthcare providers to schedule, manage, and conduct provider-to-patient virtual visits within Teams.

In an effort to protect patients and providers while maintaining continuity of ambulatory care, healthcare providers including St. Luke’s University Health Network, Stony Brook Medicine, and Calderdale  & Huddersfield NHS Foundation Trust in the U.K. have been using teams to conduct virtual patient visits and provide continuity of care while protecting providers and patients. Patients receive a customized email and can join their appointment in one click on a desktop, or in the Microsoft Teams iOS or Android Mobile apps.

Microsoft Cloud for Healthcare brings together existing and future capabilities important to how care teams communicate, collaborate, coordinate care, and generate insights that help improve patient outcomes and workflow effectiveness.

Improve clinical and operational data insights

Healthcare organizations are taking advantage of building virtual agents, automating workflows, analyzing data, and sharing insights in real-time. COVID-19 has accelerated the urgent need for healthcare organizations to create no-code/low-code apps and workflows in hours or days, not weeks or months. Thousands of organizations are relying on new integration between Microsoft Teams and Power Apps to share timely information.

In just two weeks, Swedish Health Services, the largest non-profit health provider in the Seattle area, used Power Apps to build a solution to track critical supplies.

Microsoft’s newest releases that support FHIR technology enabled the Chicago Dept of Public Health (CDPH) and Rush Hospital with an end to end solution to bring together clinical, lab and capacity data analysis in just a few days to support the COVID crisis. Using the C-CDA converter to FHIR converter, the API for FHIR—a cloud-based FHIR Server, and the Power BI FHIR connector, CDPH was able to ingest data in different formats with a simple API call, convert it to FHIR and add visualizations and downstream analytics that enabled rapid connectivity of data and interoperability across multiple hospitals.

Cloud built on interoperability, security, and trust

Underpinning all these great capabilities is our focus and commitment to interoperability, security, and compliance. We know that to provide the best care, healthcare organizations need to be able to consume, access, and share information rapidly and securely.

The future of highly secure data agility in the cloud– and the interoperability tools that healthcare organizations need to organize their health data in the cloud around FHIR – are integrated into Microsoft Cloud for Healthcare. Last year Microsoft was the first cloud to offer a generally available Azure FHIR service—which allows healthcare organizations to ingest and persist data in the FHIR format.

Healthcare organizations that are already underway with open standards like FHIR have been able to collaborate in rapid time, and it’s given their teams the ability to care for patients with a high level of agility. We’re seeing examples all around the globe and it’s been both humbling and inspiring to see the FHIR technology we’ve built specifically for health workloads in Microsoft Cloud for Healthcare support these efforts.

Security and compliance remain a strategic priority for healthcare organizations, and the shift to remote work only increases the need for integrated, end-to-end security architecture that reduces both cost and complexity. Microsoft has the highest levels of commitment to trust, security, and meeting industry compliance standards and certifications in the industry.

Extensible healthcare partner ecosystem

Microsoft Cloud for Healthcare also enables healthcare systems to take advantage of our robust ecosystem of healthcare partners who can provide solutions that complement and extend core cloud capabilities. Using these partners’ expertise will help organizations through EHR and platform integrations, implementation services, and healthcare SaaS offerings. Microsoft is proud to work closely with the leading providers of health systems, from organizations like Accenture, Adaptive Biotechnologies, Allscripts, DXC Technology, Innovaccer, KPMG, and Nuance to co-develop new solutions with leaders in their respective sectors like Humana, Providence, Novartis, and Walgreens Boots Alliance.

What’s powerful about these tools is that they’re being used not just by providers in the delivery of healthcare but by ISVs, pharmaceutical and life sciences companies, and government systems. We’ve seen companies like KenSci—a healthcare AI & data management platform—launch their Mobile Command Center with Real Time Bed Management, Ventilator Utilization, and Capacity Planning for COVID-19. In just 48 hours they can create a hospital solution—even those using legacy data systems—and help manage their data in the Microsoft Cloud for Healthcare using the open standard of FHIR.

Commitment to industry

We know that technology has a role to play in accelerating progress for solutions to the pandemic and other pressing healthcare concerns and challenges. Looking ahead, we expect to see healthcare organizations continue to use newly implemented technology tools throughout the recovery period and into the new normal. Companies that need to accelerate their digital transformation during this time will continue to rely on trusted partners who can support their trust, security, and technology adoption into the future.

Microsoft Cloud for Healthcare will make it easier for them to remain agile and focus on what they do best – delivering better experiences, insights, and care.

Microsoft Cloud for Healthcare is available for a free trial over the next 6 months. Click to see the launch during the Microsoft Healthcare Summit, view a demo, or learn more about public preview.

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Imprivata and Azure AD help healthcare delivery organizations deliver safe and secure care

As hospitals and other healthcare delivery organizations accelerate their adoption of virtual care and mobile devices in response to the COVID-19 outbreak, it’s critical that providers can access cloud and on-premises apps quickly and securely. Imprivata is a healthcare-focused digital identity company that addresses this need. For today’s “Voice of the ISV” blog, I invited Kristina Cairns and Mark Erwich of Imprivata to provide insight into how Imprivata’s solutions are helping healthcare organizations deliver care beyond the four walls of the hospitals.

Supporting healthcare delivery organizations during COVID-19

By Kristina Cairns, Director of Product Marketing, Imprivata and Mark Erwich, VP Marketing, Imprivata

In response to COVID-19, hospitals and clinics have turned to remote tools to care for a surge of patients, while protecting the health of staff. These tools let clinicians connect remotely with patients, care teams, and other organizations, but they can be difficult to securely access from shared workstations or mobile devices, such as tablets. Imprivata digital identity solutions simplify access while maintaining security, so clinicians can deliver quality care safely and conveniently—no matter where they are located.

At the same time, healthcare staffing demands are skyrocketing, and these needs must be met in real time. This can mean quickly adding, or provisioning, new or re-allocated staff and ensuring they have proper access to applications, immediately. Once the crisis is over, these same staff will need to be de-provisioned to ensure security and compliance requirements are met.

Imprivata is a digital identity company that focuses on healthcare. We employ doctors and nurses who have a real-world understanding of the unique needs of hospital environments. Our solutions are designed to work with healthcare workflows and regulations, so hospitals can get up and running with new tools and upgrades, fast. In these challenging times, we’ve partnered with Microsoft to provide an integrated identity and access management platform that meets the needs of healthcare organizations. Our joint solutions make it easy to connect to healthcare’s existing identity and application data and automate at scale. Healthcare providers can use our platforms to address unique demands, such as:

  • Saving precious time in hospitals: Accessing necessary apps quickly while healthcare providers move between clinical workstations and new networked devices at the point of patient care.
  • Protecting healthcare staff and patients: Identifying providers potentially exposed to COVID-19.
  • Scaling up remote work and virtual care: Providing remote access to a diverse set of tools spanning on-premises and cloud infrastructure as providers and patients move outside of traditional healthcare environments.
  • Simplifying role-based access identity management: Securely manage access for temporary workers and existing staff who change roles or departments.

Saving precious time in hospitals

Healthcare workers are busy in the best of times. They juggle administrative tasks with a full day of patient care. As the pandemic has driven up the number of patients admitted to hospitals, time has become even more precious. Imprivata OneSign is a single sign-on (SSO) solution that enables care providers to spend less time with technology and more time with patients.

During a shift, healthcare workers use several cloud and on-premises applications including business and enterprise applications, electronic health records, medical imaging, patient management, and other systems. Each of these apps in this hybrid environment often requires a unique username and password. Imprivata OneSign eliminates the need for clinicians to memorize and manually enter their credentials. They can sign in once to access all their on-premises and cloud apps, including Microsoft Teams, Office 365, and 3,000+ Microsoft Azure Active Directory (Azure AD) Marketplace applications. No Click Access™ lets them sign in with a badge or fingerprint making it faster to access applications and workflows.

Protecting healthcare staff and patients

As healthcare delivery organizations treat patients under evaluation for COVID-19, they must also safeguard the health of clinicians. Yale New Haven Health is using Imprivata OneSign reporting capabilities to identify exactly where and when specific users accessed specific workstations in different patient care zones in the clinical environment. By combining these data with workstation mapping and electronic health record data, Yale can more accurately identify all providers potentially exposed to COVID-19 and take necessary actions.

Scaling up remote work and virtual care

To limit the spread of COVID-19, administrative roles at clinics and hospitals have migrated to remote work when possible. Care providers have rapidly scaled up virtual care services to provide non-emergency healthcare consultations. These providers need to access systems on personal laptops, mobile devices, and temporary devices in temporary care sites. It’s important that devices and individuals are authenticated to protect sensitive data and apps.

Imprivata Confirm ID for Remote Access improves security by enabling multi-factor authentication for remote network access, cloud applications, Windows servers and desktops, and other critical systems and workflows. Imprivata Confirm ID for EPCS (electronic prescribing of controlled substances) supports Drug Enforcement Agency (DEA)-compliant two-factor authentication methods so providers can quickly prescribe drugs using EPCS workflows. To support healthcare organizations during this crisis we are offering Imprivata Confirm ID licenses for free.

 

Simplifying role-based access identity management

As the number of patients increases, hospitals are rapidly re-assigning workers within the organization, while on-boarding clinicians from lower utilized hospitals. Healthcare organizations need easy and secure ways to manage user roles as they scale up and provision temporary workers.

Imprivata Identity Governance is an end-to-end solution with granular, role-based access controls and automated provisioning and de-provisioning. Streamlined auditing processes and analytics enable faster threat evaluation and remediation. These capabilities allow IT to respond to the needs of the organization without sacrificing security. Imprivata Identity Governance ensures that, on day one, the right users have the right access to the right on-premises and cloud applications, and the audit trail to prove it.

Imprivata Identity Governance can now be hosted in an Azure environment, unlocking scalability and flexibility for healthcare enterprises.

Making healthcare technology available to everyone

The following resources can help hospitals and clinics move quickly to support patient care beyond the four walls of the hospitals:

Learn more

Solutions like the Imprivata Identity and Access Management platform, Microsoft Azure AD, and Microsoft Teams are helping keep healthcare workers productive and safe as they confront the current crises. As healthcare evolves, Microsoft and Imprivata will continue to innovate together to further enhance scenarios for in-person and remote access.

Learn more about Microsoft’s COVID-19 response and Imprivata’s COVID-19 response.

Read about capabilities in Teams that support healthcare workers and other integrations between Microsoft and Imprivata.

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How Microsoft customers and partners in Europe are bringing health care home

In recent weeks, the world has been on a steep learning curve when it comes to remote health care. What can we learn from those who have been managing patients remotely for some time?

For the one-third of Europeans living with a chronic illness, frequent trips to the doctor are simply a part of daily life. Improving the management of these and other conditions outside hospitals and clinics can have a significant positive impact on national health budgets, health care professionals’ schedules and patients’ overall wellbeing – helping them to live better, not just longer.

To this end, Microsoft customers and partners across Europe are developing remote health care solutions that allow patients to manage conditions from the comfort of their own homes, while still staying in close contact with health care providers.

From hospital room to living room

In Finland, nephrologist Dr. Virpi Rauta is leading Helsinki University Hospital’s (HUS) efforts to enable patients with chronic kidney diseases to undergo life-saving dialysis treatment at home, rather than having to travel to the hospital on average three times per week. This reduces the cost of health care delivery, but also improves patient safety and quality of life. One-third of all her patients now have their dialysis treatment at home, but Dr. Rauta would like to see this share increase.

A man connects his dialysis catheter at home
(Photo by Jakovo/iStock/Getty Images Plus)

“Before they reach the stage of needing dialysis, chronic kidney disease patients typically progress slowly, within months,” she says. “This ‘pre-dialysis’ phase is when we need to be educating them about their specific options. By analyzing patient data, we can start to predict this group’s risk factors – and better advise on the right course of treatment.”

Dr. Rauta’s project aims to identify patients suitable for home dialysis at an early stage and remotely monitor current patients. The data is then analyzed using Microsoft Azure cloud services, generating actionable insights that doctors can use to tweak and tailor treatment plans as needed. The project is part of a wider HUS CleverHealth Network initiative to produce artificial intelligence (AI) assisted solutions for early disease detection, automated diagnostics and treatment selection, and comprehensive home care.

Dr. Rauta explains why this is so valuable: “The more patients undergo dialysis at home, the less we see them in hospital. This is good, but it does mean that I might only see some patients twice a year – and I know very little about what happens in between appointments. Remote monitoring and data analysis can bridge that gap and ensure treatment stays on track.”

While patients with chronic kidney disease are typically in their 50s or 60s, this isn’t the only age range for which technology is generating new insights for remote disease management.

Obstetrician and gynecologist Dr. Saila Koivusalo leads another CleverHealth Network project at HUS, this time focused on improving the management of gestational diabetes. To improve the treatment and monitoring of these patients, the team has been developing an application to measure, monitor and analyze a mother’s key health indicators, such as glucose levels, physical activity, nutrition, stress, sleep and weekly weight. This data is stored and analyzed using Microsoft Azure cloud technology.

A pregnant woman talks to a health care professional using a digital tablet
(Photo by FatCamera/E+/Getty Images)

By tracking expectant mothers’ health at a granular level, Dr. Koivusalo can ensure women get the right guidance at the right time. “Very often, women experiencing gestational diabetes feel alone in dealing with their condition because, while they get good guidance, they usually get it too late,” she says. “If we can contact expectant mothers earlier, we can ensure everyone receives the same standard of care.”

Dr. Koivusalo warns that experiencing diabetes in pregnancy can increase both the mother and baby’s risk of developing chronic diabetes in future, so addressing it early is critical. While this project is still in a pilot phase, Dr. Koivusalo sees its potential for supporting at-risk women at all stages of pregnancy – from when they are simply planning, through to postnatal care and follow-up.

Starting at the heart

The maxim “prevention is better than cure” has also been adopted by Portugal’s Cova da Beira Hospital Center, which is using a cloud-based health tracking solution developed by Microsoft partner HopeCare to monitor patients at risk of heart failure.

Chronic heart failure affects 380,000 people across Portugal and is the leading cause of hospitalization among those aged 65 or over. This has increased by 33% in the last decade. Hospital admissions are mostly caused by a sudden worsening of heart failure symptoms such as breathing difficulties, swollen legs or fatigue. Such incidents, known as decompensation attacks, are scary – but they can be predicted and sometimes even prevented through close and regular health monitoring.

To this end, Cova da Beira has been trailing the use of HCAlert, a remote monitoring tool that collects, stores and analyzes patient data related to body temperature, blood oxygen level (SaO2), blood pressure, heart rate, weight and activity, in the Microsoft Azure cloud. A triage algorithm enables clinicians to identify which data points are most relevant and flags up any vital parameters that are not aligned with plans for the patient in question.

Since the solution was launched, clinical teams have seen a significant drop in hospital admissions (-62%), overall length of hospital stays (-48%), mortality rate (-42%) and emergency room visits (-85%), among the pilot patient groups. Most importantly however, both doctors and patients feel supported.

“It’s good to feel accompanied by someone at all times – I know I’m being monitored and if anything is out of the ordinary, a nurse calls me to check in,” says Alberto Galvão, a 74-year-old who has an implantable cardioverter defibrillator (ICD).

From a clinical perspective, cardiologist Luis Oliveira describes how remote monitoring supports his work: “If it’s something simple, I can call the patient, ask how they are feeling and suggest an adjustment to the treatment if needed. Whereas if the data suggests that it may be something more serious, we’ll tell the patient to come straight to the hospital.”

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How technology is transforming home health care

senior woman and digital tabletsenior woman and digital tablet
young caregiver showing something to senior woman, 90 years old, on a digital tablet

Public health organizations are chartered with ensuring the health and well-being of individuals, families, and communities. Their scope of responsibility is wide-ranging and varies from country to country, and they are required to provide direct healthcare services to their citizens, including epidemiology and disease prevention.

In the area of providing care, public health organizations, along with their commercial health counterparts, face a variety of challenges: a virtual explosion in the amount of collected information; fragmentation of data and formats across providers and care teams; spiraling cost escalation; and a shortage of staff and resources to keep up with the workload caused in large part by an aging population.

The World Health Organization (WHO) estimates that by 2050, 22% of the population will be over the age of 60. The WHO further states that health systems need to be realigned to meet the needs of the aging population and that all countries need an integrated system of long-term care.

Public health officials and practitioners continue to assess new technologies to help them transform healthcare services to keep up with these growing demands. Technology, when combined with new and novel approaches, enables public health organizations to drive down costs and improve health outcomes. In-home care is a way to address these challenges, contain costs, and improve the patient’s overall well-being and care experience. This is an area undergoing rapid digital transformation as public health organizations adopt modern technologies.

Aspects of home care employing modern technologies include:

  • Remote Patient Monitoring helps create and maintain a full picture of a patient’s health and well-being by connecting devices in the field and harnessing the power of the Internet of Things (IoT) to track wellness and detect, troubleshoot, and resolve patient issues in real-time.
    Example: Care-givers are equipping elderly patient’s homes with sensors embedded in the floor and furniture for issues ranging from “slip and fall” detection to signal an alert to the caregiver if the patient has remained in bed for an extended period of time. These sensors, combined with wearable technologies that monitor the patient’s vital signs (e.g. heart rate, respiration, blood pressure, etc.), can provide vital information to the patient’s care team.
  • Mobile Care Worker helps health organizations carry out their extended mission by building a customized mobile care solution based on a health customer’s specific needs and priorities to serve residents in their homes. Additionally, IoT and other technologies, along with the care-giver’s mobile device can provide oversight to ensure these visits are carried out when and where they are scheduled (in an electronic visit verification scenario—an important compliance aspect of home care for many public health agencies).
    Example: Certain countries have begun empowering postal workers with capabilities to check on remote elderly patients with mobile care solutions to collect information to update health records while out on regularly recurring routes. This helps to maximize existing efficiencies and empower staff to be impactful in new ways.
  • Virtual Consult utilizes enablement and configuration within Microsoft Teams to facilitate a telehealth solution that can reduce onboarding time, consolidate communication and collaboration agility, and ease user adoption for an organization.
    Example: Traveling to a patient’s home is time-consuming and can be costly—especially in rural communities where the travel distances can be significant from one patient’s home to another. Virtual consultations are becoming a more popular complement to—and sometimes replacement of—in-home visits made possible by the video-teleconference capabilities within Microsoft Teams.
    Common scenarios include:
    • Checking in on the patient when receiving a non-emergency alert (e.g. elevated blood pressure). Video allows the caregiver to check in on the patient and observe their state in a way that a phone call cannot;
    • Behavioral Counseling: video enables the counselor to pick up on non-verbal cues in a way audio-only (e.g. phone call) interactions cannot.
  • Healthcare Bot employs an AI-powered service for healthcare that integrates medical content from trusted sources, including details on conditions, symptoms, medications, types of doctors, procedures, and more.
    Example: AI-driven technology can be leveraged to provide automated triage functionality to respond to and interact with patients during a time of crisis. Questions that assess the levels of pain and types of injuries, while recording the information in healthcare standard terminology are invaluable to care teams who will need to follow up with patients based on need and severity.
  • Operational Analytics embrace predictive models and innovative technologies to create actionable insights and outputs to better manage individual and population health outcomes.
    Example: Streamlined operations and reduced costs are benefits of analytics models enabling healthcare care executives and clinicians to share information and analyze structured & unstructured data. This empowers them to make more informed choices at the point of decision by utilizing improved KPI’s such as medical quality and patient safety.

Public health solutions create experiences that give residents control over their health data and provide insights that facilitate self-care and family support. Technology-driven solutions deepen patient insights to gain a 360-degree view of care metrics and enable a personalized care continuum.

Care teams at different levels within the municipality are able to connect with patients, increase communication and collaborate more efficiently in real-time to address issues from benign single-patient monitoring through pandemic-level crises that necessitate a broader reach and level of interaction. Delivering a connected and personalized customer service experience to empower care teams is an evolving requirement, and Microsoft provides solutions to enable secure, compliant collaboration and faster decisions, as well as help care teams to form, communicate, and do more for their residents.

Visit Microsoft in Health and Microsoft in Public Health and Social Services to learn more. Also, download the IDC white paper on Public Health and Social Services.


References:

1World Health Organization

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Microsoft for Healthcare: Empowering our customers and partners to provide better experiences, insights and care

At Microsoft, our goal within healthcare is to empower people and organizations to address the complex challenges facing the healthcare industry today. We help do this by co-innovating and collaborating with our customers and partners as a trusted technology provider. Today, we’re excited to share progress on the latest innovations from Microsoft aimed at helping address the most prevalent and persistent health and business challenges:

  • Empower care teams with Microsoft 365: Available in the coming weeks, the new Bookings app in Microsoft Teams will empower care teams to schedule, manage and conduct virtual visits with remote patients via video conference. Also coming soon, clinicians will be able to target Teams messages to recipients based on the shift they are working. Finally, healthcare customers can support their security and compliance requirements with the HIPAA/HITECH assessment in Microsoft Compliance Score.
  • Protect health information with Azure Sphere: Microsoft’s integrated security solution for IoT (Internet of Things) devices and equipment – is now widely available for the development and deployment of secure, connected devices. Azure Sphere helps securely personalize patient experiences with connected devices and solutions. And, to make it easier for healthcare leaders to develop their own IoT strategies, today we’re launching a new IoT Signals report focused on the healthcare industry that provides an industry pulse on the state of IoT adoption and helpful insights for IoT strategies. Learn more about Microsoft’s IoT offerings for healthcare here.
  • Enable personalized virtual care with Microsoft Healthcare Bot: Today, we’re pleased to announce that Microsoft Healthcare Bot, our HITRUST-certified platform for creating virtual health assistants, is enriching its healthcare intelligence with new built-in templates for healthcare-specific use cases, and expanding its integrated medical content options. With the addition of Infermedica, a cutting-edge triage engine based on advanced artificial intelligence (AI) that enables symptom checking in 17 languages Healthcare Bot is empowering providers to offer global access to care.
  • Reimagine healthcare using new data platform innovations: With the 2019 release of Azure API for FHIR, Microsoft became the first cloud provider with a fully managed, enterprise-grade service for health data in the Fast Healthcare Interoperability Resources (FHIR) format. We’re excited to expand those offerings with several new innovations around connecting, converting and transforming data. The first is Power BI FHIR Connector, which makes it simple and easy to bring FHIR data into Power BI for analytics and insights. The second, IoMT (Internet of Medical Things) FHIR Connector, is now available as open source software (OSS) and allows for seamless ingestion, normalization and transformation of Protected Health Information data from health devices into FHIR. Another new open source project, FHIR Converter, provides an easy way to convert healthcare data from legacy formats (i.e., HL7v2) into FHIR. And lastly, FHIR Tools for Anonymization, is now offered via OSS and enables anonymization and pseudonymization of data in the FHIR format. Including capabilities for redaction and date shifting in accordance with the HIPAA privacy rule.

Frictionless exchange of health information in FHIR makes it easier for researchers and clinicians to collaborate, innovate and improve patient care. As we move forward working with our customers and partners and others across the health ecosystem, Microsoft is committed to enabling and improving interoperability and required standards to make it easier for patients to manage their healthcare and control their information. At the same time, trust, privacy and compliance are a top priority – making sure Protected Health Information (PHI) remains under control and custodianship of healthcare providers and their patients.

We’ve seen a growing number of healthcare organizations not only deploy new technologies, but also begin to develop their own digital capabilities and solutions that use data and AI to transform and innovate healthcare and life sciences in profoundly positive ways. Over the past year, together with our customers and partners, we’ve announced new strategic partnerships aimed at empowering this transformation.

For example, to enable caregivers to focus more on patients by dramatically reducing the burden of documenting doctor-patient visits, Nuance has released Nuance Dragon Ambient eXperience (DAX). This ambient clinical intelligence technologies (ACI) is enriched by AI and cloud capabilities from Microsoft, including the ambient intelligence technology, EmpowerMD, which is coming to market as part of Nuance’s DAX solution. The solution aims to transform the exam room by deploying ACI to capture, with patient consent, interactions between clinicians and patients so that clinical documentation writes itself.

Among health systems, Providence St. Joseph Health is using Microsoft’s cloud, AI, productivity and collaboration technologies to deploy next-generation healthcare solutions while empowering their employees. NHS Calderdale is enabling patients and their providers to hold appointments virtually via Microsoft Teams for routine and follow-up visits, which helps lower costs while maintaining the quality of care. The U.S. Veterans Affairs Department is embracing mixed reality by working with technology providers Medivis, Microsoft and Verizon to roll out its first 5G-enabled hospital. And specifically for health consumers, Walgreens Boots Alliance will harness the power of our cloud, AI and productivity technologies to empower care teams and deliver new retail solutions to make healthcare delivery more personal, affordable and accessible.

Major payor, pharmaceutical and health technology platform companies are also transforming healthcare in collaboration with us. Humana will develop predictive solutions for personalized and secure patient support, and by using Azure, Azure AI and Microsoft 365, they’ll also equip home healthcare workers with real-time access to information and voice technology to better understand key factors that influence patient health. In pharmaceuticals, Novartis will bring Microsoft AI capabilities together with its deep expertise in life sciences to address specific challenges that make the process of discovering, developing and delivering new medicines so costly and time-consuming.

We’re pleased to showcase how together with our customers and partners, we’re working to bring healthcare solutions to life and positively impact the health ecosystem.

To keep up to date with the latest announcements visit the Microsoft Health News Room.

About the authors:
As Corporate Vice President of Health Technology and Alliances, Dr. Greg Moore leads the dedicated research and development collaborations with our strategic partners, to deliver next-generation technologies and experiences for healthcare.

Vice President and Chief Medical Officer Dr. David Rhew recently joined Microsoft’s Worldwide Commercial Business Healthcare leadership team and provides executive-level support, engaging in business opportunities with our customers and partners.

As Corporate Vice President of Healthcare, Peter Lee leads the Microsoft organization that works on technologies for better and more efficient healthcare, with a special focus on AI and cloud computing.

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HIMSS 20 coming in March; Microsoft Health Innovation Awards 2020 now open for submission

Four MHIA awards displayed on a tableFour MHIA awards displayed on a table

Accelerating innovation for better experiences, better insights, and better care

There’s never been a more demanding time in healthcare, with many factors driving the need for innovation to solve the industry’s most prevalent and persistent challenges. There has been considerable progress made in this space as we all strive to achieve healthier lives. With that, the submissions for the Microsoft Health Innovation Awards 2020 are now being accepted.

About the Microsoft Health Innovation Awards

Today’s health and wellness organizations require real-time, accurate, and secure data to enable a more personalized patient experience, empower care teams, reduce the cost of care, and accelerate innovative treatments. At Microsoft, we understand these challenges and we’re committed to partnering with and empowering healthcare organizations across the globe to help them transform and reimagine healthcare and improve health outcomes.

The Microsoft Health Innovation Awards have consistently recognized forward-thinking health, wellness, life sciences, and technology solution partners that leverage technology to achieve innovative excellence and industry disruption. Microsoft is proud to join industry innovators and world-class health information and technology leaders at HIMSS 20 “Be the Change” in Orlando, FL, March 9 to March 13, 2020. Winners for the Microsoft Health Innovation Award will be announced during the Microsoft Health Forum on Tuesday, March 10.

Official Microsoft Health Innovation Award categories include:

  • Artificial Intelligence and Machine Learning
  • Empower care teams
  • Enable personalized care
  • Improve operational outcomes
  • Protect health information
  • Reimagine healthcare

Submission Deadline:  Friday, February 21, 2020, 5:00 PM Pacific Time

I look forward to highlighting all the 2020 entry winners and the innovative work they’ve accomplished in the industry. The entry period is officially open and ends on Friday, February 21, at 5:00 PM Pacific Time. No entries will be accepted after the entry period closes. Until then, you can learn more about our previous Microsoft Health Innovation Award winners.

Good luck and I’ll see you soon in Orlando at HIMSS 2020!


For a full description and to enter, please read the 2020 Microsoft Health Innovation Awards Contest How to Enter Guide and Official Rules for complete details.   

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New Microsoft open source software connector accelerates Internet of Medical Things on FHIR

Microsoft is expanding the ecosystem of FHIR® for developers with a new tool to securely ingest, normalize, and persist Protected Health Information (PHI) from IoMT devices in the cloud.  

Continuing our commitment to remove the barriers of interoperability in healthcare, we are excited to expand our portfolio of Open Source Software (OSS) to support the HL7 FHIR Standard (Fast Healthcare Interoperability Resource). The release of the new IoMT FHIR Connector for Azure is available today in GitHub.


An illustration of medical data being connected to FHIR with IoMT FHIR Connector for Azure

The Internet of Medical Things (IoMT) is the subset of IoT devices that capture and transmit patient health data. It represents one of the largest technology revolutions changing the way we deliver healthcare, but IoMT also presents a big challenge for data management.

Data from IoMT devices is often high frequency, high volume, and requires sub-second measurements. Developers have to deal with a range of devices and schemas, from sensors worn on the body, ambient data capture devices, applications that document patient reported outcomes, and even devices that only require the patient to be within a few meters of a sensor.

Traditional healthcare providers, innovators, and even pharma and life sciences researchers are ushering in a new era of healthcare that leverages machine learning and analytics from IoMT devices. Most see a future where devices monitoring patients in their daily lives will be used as a standard approach to deliver cost savings, improve patient visibility outside of the physician’s office, and to create new insights for patient care. Yet as new IoMT apps and solutions are developed, two consistent barriers are preventing broad scalability of these solutions: interoperability of IoMT device data with the rest of the healthcare data, such as clinical or pharmaceutical records, and the security and private exchange of protected health information (PHI) from these devices in the cloud.

In the last several years, the provider ecosystem began to embrace the open source standard of FHIR as a solution for interoperability. FHIR is rapidly becoming the preferred standard for exchanging and managing healthcare information in electronic format and has been most successful in the exchange of clinical health records. We wanted to expand the ecosystem and help developers working with IoMT devices to normalize their data output in FHIR. The robust, extensible data model of FHIR standardizes the semantics of healthcare data and defines standards for exchange, so it fuels interoperability across data systems. We imagined a world where data from multiple device inputs and clinical health data sets could be quickly normalized around FHIR and work together in just minutes, without the added cost and engineering work to manage custom configurations and integration with each and every device and app interface. We wanted to deliver foundational technology that developers could trust so they could focus on innovation. And today, we’re releasing the IoMT FHIR Connector for Azure.

This OSS release opens an exciting new horizon for healthcare data management. It provides a simple tool that can empower application developers and technical professionals working with data from devices to quickly ingest and transform that data into FHIR. By connecting to the Azure API for FHIR, developers can set up a robust and secure pipeline to manage data from IoMT devices in the cloud.

The IoMT FHIR Connector for Azure enables easy deployment in minutes, so developers can begin managing IoMT data in a FHIR Server that supports the latest R4 version of FHIR:

  • Rapid provisioning for ingestion of IoMT data and connectivity to a designated FHIR Server for secure, private, and compliant persistence of PHI data in the cloud
  • Normalization and integrated mapping to transform data to the HL7 FHIR R4 Standard
  • Seamless connectivity with Azure Stream Analytics to query and refine IoMT data in real-time
  • Simplified IoMT device management and the ability to scale through Azure IoT services (including Azure IoT Hub or Azure IoT Central)
  • Secure management for PHI data in the cloud, the IoMT FHIR Connector for Azure has been developed for HIPAA, HITRUST, and GDPR compliance and in full support of requirements for protected health information (PHI)

To enhance scale and connectivity with common patient-facing platforms that collect device data, we’ve also created a FHIR HealthKit framework that works with the IoMT FHIR Connector. If patients are managing data from multiple devices through the Apple Health application, a developer can use the IoMT FHIR Connector to quickly ingest data from all of the devices through the HealthKit API and export it to their FHIR server.

Playing with FHIR
The Microsoft Health engineering team is fully backing this open source project, but like all open source, we are excited to see it grow and improve based on the community’s feedback and contributions. Next week we’ll be joining developers around the world for FHIR Dev Days in Amsterdam to play with the new IoMT FHIR Connector for Azure. Learn more about the architecture of the IoMT FHIR Connector and how to contribute to the project on our GitHub page.


FHIR® is the registered trademark of HL7 and is used with the permission of HL7

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Microsoft for Healthcare: new people, products and partnerships

a male doctor wearing a suit and tiea male doctor wearing a suit and tie

In healthcare and life sciences, advances in research and technology development are providing a deeper understanding of human health and leading to more effective ways to prevent and treat disease. At the same time, the shifting landscape of the business of healthcare, including changes in policy and new business models, has created disruption and uncertainty for health providers, insurers, and, most of all, for patients.

At the heart of both this promise and this uncertainty is data. Twenty years ago, much less than 20 percent of healthcare records existed in digital form. Today, that number stands at better than 98 percent – a remarkable digitization of an entire industry. This massive shift to digital creates an opportunity to use cloud computing, AI, and a host of other advanced digital technologies to usher in a new era of profound and powerful insights about human health. But to realize this opportunity, we need to make all that data usable.

It’s relatively easy to find interesting datasets that may contain important insights for human health. People and organizations engage with us every day to explore promising ideas about how to turn their datasets into better outcomes, better experiences, and lower costs. The potential is pretty amazing, but converting these opportunities into action is surprisingly difficult and time-consuming. There are still many barriers that must be overcome before the impact of AI can be made real, including information systems that are difficult to manage, incompatible data standards, inconsistent privacy regulations, and conflicting commercial incentives.

One of our most important commitments is to work with partners from across the healthcare industry and in governments to eliminate these barriers and make it much easier for healthcare innovators everywhere to be successful. The good news is that real progress is being made. Today, I am excited to provide an update on some of the work Microsoft is involved in that is helping to make that progress possible.

Partnerships

One thing that’s clear to all of us is that healthcare is so complex, and the issues so broad, that the best way to move forward is through partnerships with people and organizations that have deep expertise in every aspect of healthcare research, analysis, and delivery.

One example is our relationship with the Walgreens Boots Alliance, the largest retail pharmacy, health and daily living destination across the United States and Europe. With more than 75 percent of the U.S. population now living within five miles of a Walgreens, there is an important opportunity to extend care to where it is most convenient. One way we’re doing this is by working together to develop cloud AI platforms to integrate information across healthcare providers, pharmacies, and payers in ways that create personalized, community-based care networks. Central to our partnership is a focus on connecting people to healthcare services through their digital devices to support preventative self-care and reduce emergency room visits.

In July, we launched a new partnership with one of the largest health systems in the United States, Providence. We’re accelerating the adoption of data-driven clinical and operational decision-making by developing new tools and solutions that use Azure and the FHIR interoperability standard to integrate disconnected data sources. Building on this foundation, we’re working together to create a flagship “clinic of the future” in the Seattle area. We’re also bringing Microsoft’s strength in AI together with Providence’s clinical expertise and data to develop natural language processing tools to assist in cancer care.

For the past two years, we have been working intensively with our partners at Adaptive Biotechnologies on a major effort to decode the human immune system by coupling Adaptive’s advanced immune system sequencing technology with our large-scale machine learning capabilities to develop a map of T-cell receptor repertoires to disease states. While this is something close to a “moonshot” effort, we are increasingly convinced that real diagnostic and therapeutic results are possible in the near term. As part of this, it has been exciting to see Adaptive’s business success follow the trajectory of our joint science and technology success.

Earlier this month, we announced a groundbreaking alliance that will combine Microsoft’s advanced AI technology and the deep life sciences expertise of Novartis to address the challenges that make it so costly and time-consuming to develop new treatments. One of the most important goals of this multi-year alliance is to empower Novartis associates at every level of the organization to wrangle and share important datasets and then use AI to analyze information, and speed the discovery of new treatments, even if they aren’t data scientists by training.

Just recently, we’ve shared news of two more major partnerships. The first, with Nuance Communications, will see our two companies work together to transform the exam room by deploying ambient clinical intelligence solutions that capture, with patient consent, interactions between clinicians and patients so that clinical documentation writes itself. The goal is to empower caregivers to focus more on patients by dramatically reducing the burden of documenting doctor-patient visits.

The second is a seven-year partnership with Humana to use data and AI to enable a more holistic, value-based approach to healthcare delivery. Together we will create predictive solutions and intelligent automation to support more personalized care and help patients follow treatment plans and medication schedules. With a more longitudinal view of a person’s health, including the use of intelligent home health solutions that use voice technologies, we hope that Humana will better address factors that influence health outcomes.

Products

Working together with researchers and industry partners, we’re also moving forward to create a broad range of cloud-based tools and solutions that touch many aspects of the development and delivery of effective care.

As part of our ongoing commitment to making health data more easily accessible, we just announced the general availability of the Azure API for FHIR. FHIR is quickly becoming the preferred standard for exchanging electronic health information and enabling the management of PHI data in the cloud. A rapidly growing number of healthcare delivery and healthcare technology companies are already using the Azure API for FHIR to improve interoperability within their own IT systems, including Great Ormond Street Hospital (GOSH) of the NHS, Darena Solutions, Northwell Health, and Humana. With the release of the Azure API for FHIR, Microsoft is the first cloud with a fully-managed, enterprise-grade service for health data in the FHIR format.

Earlier this month, we released Cromwell on Azure, an open-source project on GitHub from Microsoft Genomics that provides scientific workflow management for genetic analysis. There is so much promising genomics-powered research underway right now, including the work St. Jude Children’s Research Hospital and Seattle Children’s Hospital are doing with the Microsoft Genomics service to gain a better understanding of pediatric cancers and how genetic variations contribute to infant mortality. It is extremely gratifying to have the opportunity to support these important initiatives.

And earlier this year, building on the Microsoft Healthcare Bot Service, we announced a new technology to help patients learn about clinical drug trials and enable researchers to find people to participate in clinical trials. It was an honor to have our clinical trials work included in the U.S. White House Presidential Innovation Fellows program.

People

Improving healthcare also demands a great team that understands the challenges that the healthcare industry faces and brings the right combination of expertise, passion, and insight. Over the last six months, we’ve added a number of the industry’s most talented and dedicated leaders to Microsoft’s healthcare leadership team, beginning with Dr. Gregory Moore, who joined Microsoft last spring as Corporate Vice President, Health Technology and Alliances. A neuroradiologist, researcher, engineer, and former Geisinger Health clinician, he is leading our research and development partnerships that focus on next-generation healthcare technologies and experiences.

This summer we were fortunate to recruit Dr. David Rhew to serve as Microsoft’s Chief Medical Officer and Vice President of Healthcare. David came to Microsoft from Samsung where he led the company’s healthcare initiatives. An adjunct professor at the Stanford University School of Medicine, David is a computer scientist who holds six U.S. patents related to healthcare technology and he was recently named one of Modern Healthcare’s 50 most influential clinical executives.

I’m very excited to welcome the newest member of our leadership team, Lisa Maki, who joined the company two weeks ago. As General Manager of Health Alliance Formation, she’ll play a central role in identifying new opportunities for strategic partnerships. Lisa is a highly respected technologist and entrepreneur. The startups she has founded have been unique in harnessing deep knowledge of the mechanics of data and data connections in the healthcare industry, making them remarkably impactful and successful. Most recently, Lisa co-founded and was CEO of PokitDok, a platform for healthcare interoperability including DokChain, one of the first blockchains for healthcare. PokitDok was recently acquired by Change Healthcare.

These leaders join an experienced team of healthcare and technology leaders that includes Heather Cartwright, Vikram Dendi, Jean Gabarra, Dr. Joshua Mandel, Ben Shobert, Desney Tan, Dr. Jim Weinstein, and others.

Looking ahead to the future

As exciting as the past few months have been, I know we’ve really only taken the first few steps to address the challenges in healthcare that we have long dreamed about solving. I believe the work that we are doing now with great people and fantastic partners from across the industry will open the door to new ways to understand human health that we are only beginning to imagine.

In that spirit, I look forward to sharing more news with you in the very near future as we continue to push the boundaries of what technology can do to improve health outcomes for people around the world. At the HLTH conference next week, we’ll share news of another exciting partnership and, hopefully, have a chance to connect with many of you.

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Azure becomes first cloud with a fully managed, first-party, enterprise-grade service to ingest, persist and manage healthcare data in native FHIR format

Today, Microsoft becomes the first cloud with a fully managed, first-party service to ingest, persist, and manage healthcare data in the native FHIR format. The Azure API for FHIR® is releasing today in generally availability to all Azure customers.

The core mission in healthcare is to deliver better health outcomes, and the data standard fueling the future of that mission is FHIR. The Fast Healthcare Interoperability Resource (FHIR) has revolutionized the industry in the last several years and is rapidly becoming established as the preferred standard for exchanging and managing healthcare information in electronic format.  Microsoft understands the unique value FHIR offers to enable management of Protected Health Information (PHI) in the cloud, so we’re advancing Azure technology to enable our health customers the ability to ingest, manage, and persist PHI data across the Azure environment in the native FHIR format.

With the Azure API for FHIR, a developer, researcher, device maker, or anyone working with health data—is empowered with a turnkey platform to provision a cloud-based FHIR service in just minutes and begin securely managing PHI data in Azure. We’ve simplified FHIR through this new Platform-as-a-Service (PaaS) so customers can free up their operational resources and focus their development efforts on lighting up analytics, machine learning, and actionable intelligence across their health data.

Aridhia and Great Ormand Street Hospital (GOSH) in London, UK are leaders in the healthcare industry who are already leveraging FHIR in the Azure Cloud to power their Digital Research Environment (DRE), serving both historic and current patient records data: 

“We now have a unified API as a basis for designing, testing, and deploying the next generation of machine learning and digital services in the hospital for our young patients. This will also enable rapid and easier collaboration with our international pediatric hospital partners to share specialised tools to improve patient outcomes and experience,” said Professor Neil Sebire, Chief Research Information Officer at GOSH.

“Partnering with Microsoft on the Azure API for FHIR allows us to scale out and accelerate our customers’ use of SMART on FHIR. The managed service is a great additional component in the Aridhia DRE platform, bringing research and innovation closer to clinical impact,” added Rodrigo Barnes, CTO at Aridhia.

Managed FHIR service in the cloud

Normalizing health data in the FHIR format allows you to leverage the power of an open source standard that evolves with the science of healthcare. The FHIR standard is designed precisely for health data flows, so it allows for data interoperability now and sets your ecosystem up for the future as the science of medicine evolves.  Blending a variety of data sets through a FHIR service ushers in powerful opportunities for accelerated machine learning development. As you develop and implement research and efficiency models for your system, data output can be securely and easily exchanged with any application interface that works with FHIR API.

Using the Azure API for FHIR brings your team all the benefits of the cloud – paying only for what you use, delivering low latency and high performance, and providing on-demand, scalable machine learning tools with built in controls for security and intelligence.

Key features of the Azure API for FHIR include:

•    Provision and start running an enterprise-grade, managed FHIR service in just a few minutes
•    Support for R3 and R4 of the FHIR Standard
•    Role Based Access Control (RBAC) – allowing you to manage access to your data at scale
•    Audit log tracking for access, creation, modification, and reads within each data store
•    Secure compliance in the cloud: ISO 27001:2013 certified, supports HIPAA and GDPR, and built on the HITRUST-certified Azure platform
•    Global Availability and Protection of your data with multi-region failover
•    SMART on FHIR functionality

Security for PHI data in the cloud

The cloud environment you choose to manage your Protected Health Information (PHI) matters. Microsoft runs on trust.

We’ve built the Azure API for FHIR so your data is isolated and protected with layered, in-depth defense and advanced threat protection according to the most stringent industry compliance standards. Azure covers 90+ compliance offerings, including International Organization for Standardization (ISO 27001:2013), and the Health Insurance and Portability and Accountability Act (HIPAA).  You can be confident that the Azure API for FHIR will enable persistence, security, and exchange of PHI data in a private and compliant pipeline.

  “Humana is using Microsoft’s Azure API for FHIR to enable care team access to our members’ digital health records in a universal language and that is guarded by always-on security. By providing access to members’ records, Humana can focus on supporting doctors, nurses, and clinicians and helping our members experience their best lives.” – Marc Willard, VP, Humana

“Using Azure API for FHIR allows us to focus on designing People Compatible™ solutions for healthcare organization of all sizes in this dynamic regulatory environment, with less worrying about security and scalability.” – Pawan Jindal, Founder & President, Darena Solutions

Building the foundations of artificial intelligence in healthcare

While we’re excited to light our cloud on FHIR, we’re even more excited about the foundations FHIR is forging for the future of machine learning and life sciences in healthcare.  We’re actively engaging with a broad set of customers who are pioneering new innovation with FHIR. Whether you’re improving operational efficiency across your ecosystem, need a new secure FHIR-based data store, or want to create richer datasets for research and innovation, the future of health data in the cloud is here, and it’s on FHIR.

Check out Azure API for FHIR and do more with your health data.